Sr Field Technical Representative

Holcim; Nashville (TN); Remote; USD 60,000 - 85,000; Full time

Job summary

Holcim is looking for a Field Technical Representative based in Nashville, TN to join its Warranty/Technical Services team in the Building Envelope division. This role focuses on educating clients about roofing product applications, performing technical inspections, and providing on-site support. Candidates should have a strong customer service focus and a solid background in construction management or related fields. Offering competitive compensation and comprehensive benefits, this position emphasizes the importance of technical expertise in roofing systems.

Benefits

Competitive Compensation

Retirement Savings

Medical, Dental, Disability and Life Insurance

Paid Time Off and Holidays

Paid Parental Leave

Educational Assistance Program

Qualifications

• Strong technical expertise in roofing systems and their applications.
• Experience with customer education and technical support.
• Ability to travel overnight 50-80% of the work year.

Responsibilities

• Educate customers on proper application techniques for roofing products.
• Perform technical inspections for warranty coverage.
• Provide on-site technical assistance to architects and installers.

Skills

Customer service focus

Verbal communication

Written communication

Project management

Troubleshooting

Education

Bachelor’s Degree in Construction Management or Architecture

High school diploma + 10 years construction experience

Tools

Single-Ply Roofing Systems

Asphalt Roofing Systems

Metal Systems

Roofing Coatings

Urethane Systems

Job description

4 days ago Be among the first 25 applicants

Company Overview

Holcim is planning to spin-off its North American Business to unleash its full potential, capitalizing on North America’s oversized growth in construction led by the modernization of infrastructure, a surge in advanced manufacturing and AI operation and the growth of resilient cities.

Requisition ID: 13500

Location:

Nashville, TN, US, 37214

Pay Type: Salary

Company Overview

Holcim is planning to spin-off its North American Business to unleash its full potential, capitalizing on North America’s oversized growth in construction led by the modernization of infrastructure, a surge in advanced manufacturing and AI operation and the growth of resilient cities.

Holcim plans to list the new company on the NYSE by the end of the first half of 2025 and establish its operations headquarters in the US to be fully dedicated to serving the North American market and pursue a growth strategy across the region.

The newly listed company will become North America’s leading building solutions company, with industry-leading market position to meet its customers' greatest ambitions with the most advanced building solutions from foundation to rooftop.

Description:

About The Role

The Field Technical Representative (FTR) is a field-based (with company truck and your home office) for the Warranty/Technical Services team at Holcim Building Envelope division.

Holcim Building Envelope (HBE) is based out of Nashville, and part of the larger Holcim US corporation. Technical Services is a vital and growing team; the FTR reports to the Regional Technical Manager for their respective area. The FTR is the "boots on the ground", face of the company who among many things, will conduct in their day to day:

• The training licensed roofing contractors in the proper application techniques for Elevate, GenFlex, and Gaco roofing products.
• Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage, performing warranty claim investigations, and for providing on-site technical construction assistance to professional architects, designers, and installers.
  
  
  

This is for the area on the east coast. The FTR will service the region from this home-base. This is a fully, remote position - candidate must live within the territory.

What You'll Be Doing

• Responsible for educating customers, sales representatives and teammates in how to apply Elevate, GenFlex, and Gaco products per product specifications.
• Review technical installation deviations and make acceptance determinations within authority level based on system performance requirements for a given project, system, warranty type/term, and construction site specific conditions.
• Provide feedback on company literature, spec's, construction details and assemblies to make sure the most accurate information is available for the customer.
• Ability to develop strong customer relationships and inspire customer confidence.
• Ability to follow corporate and division policies and applicable governmental safety regulations are required.
• Experience working with internal and external customers to understand and document complex business needs and troubleshoot issues.
• Ability to define and document a project, set timelines, align resources, and execute to meet deadlines.
• Demonstrated ability to investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution.
• Experience effectively and proactively managing customer expectations throughout the investigation/troubleshooting process.
• Ability to prioritize work.
• Maintains an understanding of current business initiatives and identifies opportunities for improvement.
  
  
  

WHAT WE ARE LOOKING FOR:

• Bachelor’s Degree in Construction Management, or Architecture;
  
  
  

OR

• Minimum 8 years’ active duty in a construction trade military occupational specialty (MOS) (verified by DD214);
  
  
  

OR

• High school diploma + minimum of 10 years’ construction experience in a Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.
  
  
  

Stronger Candidates will also have:

• Must be personable and professional and maintain a high-level of integrity.
• Strong customer service focus.
• Strong verbal and written communication skills.
• Ability to think outside the box.
• Good organizational and time management skills are a must.
• Must be able to travel overnight 50% to 80% of the work year by air or car.
• Be able to tow and maneuver a trailer in tight spaces, including backing the trailer.
• Must also be able to work flexible hours with minimum notification when necessary.
• Must possess a current driver’s license.
• Prior Technical Representative experience.
• Claims adjusting experience.
  
  
  

Strong technical expertise in most of the following products and an aptitude to learn the rest:

• Single-Ply Roofing Systems including: A) EPDM, B) TPO, C) PVC
• Asphalt Roofing Systems including: D) SBS, E) APP, F) BUR
• Metal Systems: G) Standing Seam Roofs, H) Cavity Wall Assemblies
• Roofing Coatings including: I) Silicone Roof Coatings, J) Acrylic Roof Coatings
• Urethane Systems including: K) P.U.F. Roofing, L) Wall Foam
• Garden Roofing Systems including: M) Built In Place, N) Modular
  
  
  

WHAT WE OFFER:

• Competitive Compensation
• Retirement Savings
• Medical, Dental, Disability and Life Insurance Coverage
• Holistic Health & Well-Being Programs
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for Health and Dependent Care
• Vision and other Voluntary Benefits and Discounts
• Paid Time Off and Holidays
• Paid Parental Leave (Maternity and Paternity)
• Educational Assistance Program
  
  
  

Your Holcim Experience

At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

Benefits

Click to view Company Benefits Overview

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call [phone] or email [e-mail]. This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.

Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.

We take pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive excellence and to ensure we create an environment where every individual has the opportunity to succeed. Holcim (US) Inc., Holcim - ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Nearest Major Market: Nashville

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wholesale Building Materials, Mining, and Construction

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