Sr. Field Service Technician - Commercial (Seattle)

JELD-WEN, Inc.; Washington (District of Columbia); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Sr. Field Service Technician to join their dynamic team. This role involves providing on-site service for high-performance window and door products, ensuring safety compliance, and delivering exceptional customer service. The ideal candidate will possess technical expertise, problem-solving skills, and the ability to work independently. With a commitment to safety and quality, this position offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth. If you're ready to make a difference in a supportive environment, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Savings Plan

Tuition Reimbursement

Employee Discount Program

Vacation Leave

Paid Holidays

Qualifications

• Must have a valid Driver’s License and clean DMV record.
• Comfortable working at heights above 50 feet.

Responsibilities

• Perform in-field service repairs and inspections on window and door products.
• Document service activities and prepare detailed reports.

Skills

Technical Expertise

Problem-solving Skills

Customer Service Skills

Communication Abilities

Multitasking Capabilities

Education

High School Diploma or GED

Tools

Hand Tools (Drills, Saws)

Office 365

Job description

Sr. Field Service Technician - Commercial (Seattle)

Sr. Field Service Technician - Commercial (Seattle)

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JELD-WEN is currently seeking a Sr. Field Service Technician - Commercial (Seattle) to join our growing team.

Summary

The Field Service Technician (Seattle, WA) position is responsible for performing and documenting field service of VPI window and door products in the field.

Principal Job Duties & Responsibilities :

• Safety Compliance:
• Follow established safety rules: Adhere to safety protocols and guidelines to ensure a secure work environment.
• Active participation in the company’s Accident Prevention Program: Engage proactively in safety initiatives to prevent accidents and promote well-being.
• Field Service:
• Technical Expertise: Accurate identification and diagnosis of product failure, damages, or errors in workmanship.
• Perform in-field service repairs, evaluations, and inspections: Conduct necessary repairs and assessments on-site according to specified processes.
• Document service activities: Maintain accurate records of repair, evaluations, and inspections.
• Create, update, or maintain service reports: Prepare detailed reports that include relevant information, such as photos, problem statements, and product identification. Provide clear and concise descriptions of issues encountered during service.
• Water Test: Attend testing and document water test results as well as diagnose any issues that may arise, and fix identified problems.
• Certifications: Boom lift and over-the-edge certifications will be required, and the company will cover the cost of training and certification. Must be comfortable working at heights above 50 feet when necessary.
• Scheduling and Preparedness: Manage your schedule to arrive on-site promptly for scheduled work. Ensure you have the necessary tools and materials to perform the tasks efficiently.
• Professional Interaction with customers and team members: Maintain a professional demeanor when interacting with customers and colleagues.
• Computer proficiency: Ability to navigate applications such as Office 365 etc.
• Effective communication: Clearly convey information and collaborate with others to achieve successful outcomes.
• Respectful behavior: Demonstrate company values by fostering a respectful and inclusive work environment.
  

Working Conditions:

• Exposure to weather: The work is year-round and involves both indoor and outdoor tasks.
• Lifting: Regular lifting of up to 75 pounds.
• Working at Heights: Comfortable working at heights above 50 feet, including on Boom lifts, ropes, and scaffolding.
• Heights above 50 feet – must be comfortable working on Boom lifts, ropes and scaffolding.
• Travel: Expect frequent travel, up to 50% of the time but typically home for weekends.
• Overtime: Frequent overtime is required.
  
  

Scheduling:

This position is regularly scheduled for 40 hours per week, Monday through Friday (hours may vary) with occasional Saturdays and frequent overtime.

Required Skills & Qualifications:

• High School Diploma or GED
• Valid Driver’s License and clean Department of Motor Vehicle record
• Proficiency in using hand tools such as drills, saws, levels, and tape measures
• Knowledge of repair methods for windows, doors, glass and glazing (or a background in window/door installation).
• Ability to work independently and self-motivated with minimal supervision
• Effective problem-solving skills
• Demonstrated customer service skills
• Clear and concise communication abilities
• Multitasking capabilities with professionalism
• Experience using general office equipment
• Application of special relationships in practical situations
• Computer proficiency
  
  

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN worldwide, LaCantina and VPI in North America, and Swedoor and DANA in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn .

JELD-WEN has been named by Forbes as one of ‘America’s Best Employers’ and by Newsweek as one of the ‘World’s Most Trustworthy Companies’.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will accrue up to 15 days’ vacation leave annually and receive ten paid holidays throughout the calendar year. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.

Expected pay for this role is between $26.05 to $43.50 per hour and is based on experience and qualifications.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Wholesale Building Materials

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