Sr Field Service Technician

Motion Industries; Marion (IL); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation and holiday pay

Job summary

Motion Industries in Marion, IL is seeking a Senior Field Service Technician to deliver on-site maintenance, installation and repairs for hydraulic systems and related equipment. This role requires a technical degree and 5+ years of experience, strong diagnostic skills, and the ability to work independently with customers.

The position offers comprehensive benefits and a dynamic field service environment. You will respond to on-call requests, train customers, and ensure safety standards are met

Qualifications

• Requires a technical degree with 5+ years of related field service experience.
• Strong diagnostic and problem-solving abilities.
• Ability to read schematics and work with customers on-site.

Responsibilities

• Performs on-site service for clients, including on-site emergency repairs and upgrades on a 24/7 on-call basis.
• Installs, diagnoses, repairs and supports equipment at customer sites.
• Diagnoses problems, documents findings, and decides repairs or part replacements.
• Provides technical analysis of product implementations and enhancements per customer specs.
• Keeps customers informed of service status and recommended improvements.
• Leads small-to-moderate projects at customer sites.
• Ensures safety and regulatory compliance across assignments.
• Trains customers on operation and maintenance of system equipment.
• Assists less experienced technicians as needed.

Skills

Read hydraulic schematics

Verbal and written communication

Customer interaction

Education

Technical degree

Job description

Marion, IL, USA

Full time

R26_0000031875

SUMMARY

Under limited supervision, the Senior Field Service Technician performs complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

JOB DUTIES

• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under limited supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Assists less experienced Field Service Technicians with addressing customer needs.
• May lead small to moderate projects at customer sites.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a technical degree and five (5) or more years of related experience.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills
• Work effectively with customers, peers and management to resolve client issues.

PHYSICAL DEMANDS

• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at time.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPENSATION

$28.29 - $36.77 (hourly)

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

EEO & ACCESSIBILITY

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.