Field Service Technician

Motion Industries; Marion (IL); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Job summary

Motion Industries in Marion, IL seeks a Field Service Technician to perform on-site services for hydraulics and related equipment, including repairs, installation, and preventative maintenance with regional responsibility. The role involves diagnosing problems, performing repairs or part replacements, and providing customer training and support on operation and maintenance.

Requirements include a technical degree and 0–3 years of related experience, along with the ability to read hydraulic

Qualifications

• Typically requires a technical degree and 0–3 years of related experience.
• Ability to read hydraulic schematics.
• Excellent verbal and written communication with customers and peers.

Responsibilities

• Performs on-site services for new and existing clients, including on-site emergency repairs and upgrades on a 24/7 on-call basis.
• Installs, diagnoses, repairs and supports equipment at customer sites.
• Diagnoses problems, assesses scope, documents findings and decides on repairs or part replacements.
• Performs technical analyses of product implementations and enhancements to customer specifications.
• Keeps customers informed on service status and suggests system upgrades or repairs.
• Works under supervision to perform moderately complex repairs and installations.
• Ensures compliance with safety standards and regulatory requirements at all times.
• Provides technical support and training to customers on operation and maintenance of equipment.
• Communicates technical information to both technical and non-technical stakeholders.

Skills

Hydraulic schematics

Customer communication

Verbal and written communication

Safety-conscious operation

Education

Technical degree

Job description

Marion, IL, USA

Full time

R26_0000031689

SUMMARY

Under direct supervision, the Field Service Technician performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The Field Service Technician performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

JOB DUTIES

• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills
• Work effectively with customers, peers and management to resolve client issues.
• PHYSICAL DEMANDS:
• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

• No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay

Pay is from $23.37 - $30.42 USD Hourly

Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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