Field Service Technician

Motion Industries; Birmingham (AL); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick and holiday pay

Job summary

Motion Industries in Birmingham, AL is seeking a Field Service Technician to perform on-site service, installation and repair of hydraulic and related equipment for diverse customers.

Under supervision, you will diagnose issues, conduct preventative maintenance, provide technical support, and communicate clearly with customers. A technical degree with 0–3 years experience is typical, and safety and customer service excellence are essential.

Qualifications

• Typically requires a technical degree and 0–3 years of related experience.
• Must be able to read hydraulic schematics.
• Excellent verbal and written communication skills.

Responsibilities

• Performs on-site services for clients, including repairs and upgrades on a 24/7 on-call basis.
• Diagnose and repair equipment; document findings and advise on replacements.
• Provide technical support and training to customers.
• Ensure compliance with safety standards and regulations.

Skills

Hydraulic schematics

On-site service

Customer communication

Safety compliance

Diagnostic skills

Education

Technical degree

Job description

Birmingham, AL, USA
Full time

SUMMARY

Under direct supervision, the Field Service Technician performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. The Field Service Technician performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

JOB DUTIES

• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under direct supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a technical degree and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills
• Work effectively with customers, peers and management to resolve client issues.
• PHYSICAL DEMANDS:
• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

• No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION

• Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.