Sr Field Service Technician

Motion Industries; Elkview (WV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick pay

Holiday pay

Job summary

Motion Industries in Elkview, WV is seeking a Senior Field Service Technician to perform complex on-site service, diagnostics, repair and installation of hydraulic equipment and systems across customer sites.

The role requires a technical degree and 5+ years of related experience, strong communication skills, and the ability to work on-call 24/7. You will lead on-site projects, ensure safety and regulatory compliance, and provide training to customers as needed.

Qualifications

• Typically requires a technical degree and five (5) or more years of related experience.

Responsibilities

• Performs on-site services for new and existing clients, including on-site emergency repairs and upgrades on a 24/7 on-call basis.
• Responsible for installation, diagnostics, repair and support for equipment installed at customer sites.
• Diagnose problems, assess severity, document findings, and decide repairs or parts replacement.
• Conducts technical analysis of product implementations and modifications per customer specs.
• Keeps customers informed about service status and recommends enhancements or repairs.
• Work under limited supervision on moderately complex repairs and installations.
• Ensure compliance with local/national regulations and Motion safety standards.
• Provides technical support and training to customers on system operation and maintenance.
• Communicate technical information to both technical and non-technical stakeholders.
• Assist less experienced Technicians and may lead small-to-moderate projects at customer sites.

Skills

Hydraulic schematics

Shop equipment operation

Verbal and written communication

Customer service

Education

Technical degree

Job description

Elkview, WV, USA

Full time

R26_0000031636

SUMMARY:

Under limited supervision, the Senior Field Service Technician performs complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

JOB DUTIES:

• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under limited supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Assists less experienced Field Service Technicians with addressing customer needs.
• May lead small to moderate projects at customer sites.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

Typically requires a technical degree and five (5) or more years of related experience.

KNOWLEDGE, SKILLS, ABILITIES:

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills
• Work effectively with customers, peers and management to resolve client issues.

PHYSICAL DEMANDS:

• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at time.

LICENSES & CERTIFICATIONS:

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

EEO Statement:

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

COVID-19 Vaccination Requirement:

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

EEO Statement:

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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