Sr. Field Performance Technician

Sunrun Inc.; Elizabeth (NJ); On-site; USD 41,837 - 55,779; Full time

Job summary

Sunrun Inc. in Elizabeth, NJ is hiring a Field Performance Technician responsible for managing and completing service and warranty work. This role requires collaboration with various team members and strong customer service skills. You will lead training sessions and ensure service excellence.

The ideal candidate has 1-3 years of solar or construction experience along with a high school diploma, and must maintain a clean driving record. Competitive hourly wage and employee development programs are part of the package.

Qualifications

• 1 – 3 years of previous field construction or solar experience required.
• PV design or PV electrical experience is preferred.
• Valid state or local Electrical Journeyman certification or license preferred.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with supervisors to allocate labor resources.
• Assist with training and development for technicians.

Skills

Customer service

Problem Solving

Electrical/PV Installation Knowledge

Organizational skills

Time-management skills

Safety awareness

Education

High School diploma

Tools

NEC codes knowledge

Computer skills

Job description

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well‑being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Who We Are

We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

About Sunrun

Since 2007, Sunrun has grown into America's #1 home solar and battery company. We got here by putting our people’s safety and growth first. That’s why we created the Power+ program: to invest in your skills. We train you to work across different teams—from qualifying homes for solar, to installing, to inspecting the final work, and servicing existing systems. This versatility helps limit reduced hours and enhances job security in an industry affected by seasons. It also means you can solve customer problems in one visit, keeping you safely off the road and moving your career forward.

Overview

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work. The Field Service / Field Performance Technician must have the ability to work both independently and as a member of the Performance O&M team. This position will interact closely with the customers, Branch Manager, the Senior Electrical Foreman, Construction Supervisor and the centralized scheduling Field Service Team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support the onboarding and training of new members of the field performance team.
• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed.
• Assist with other tasks including inspections and site audits when assigned.

EDUCATION AND EXPERIENCE

• 1 – 3 years of previous field construction or solar experience required.
• PV design or PV electrical experience is preferred.
• High School diploma required.

LICENSE AND CERTIFICATION REQUIREMENTS

• Must maintain a clean driving record with the ability to pass a driving background check. Must be 21 years of age and possess a valid driver’s license.
• Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required.

SKILLS AND COMPETENCIES

• Knowledge of the NEC and applicable codes and standards.
• Motivated team player, looking to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time‑management skills.
• Strong computer skills.
• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes, ability to interpret single‑line drawings and PV systems from roof to meter, understanding of electrical principles as they pertain to solar interconnection/tie‑in and code, and ability to interpret system operation. Understands interconnection activities and basic construction principles.
• Safety: Adheres to company safety policies and procedures and identifies and reports safety hazards, encouraging others to work safely.
• Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remain tactful when communicating.
• Results‑Driven: Proven ability to meet deadlines and key metrics, work independently or as a team player, and drive results in a fast‑paced, team‑based environment. Willing to assist teammates and build strong relationships to achieve company and department goals.
• Problem Solving: Solid logical decision‑making and troubleshooting skills, ability to solve problems in a timely and effective manner, exercise good judgment, take ownership of issues or questions, and follow up accordingly with the customer. Knows when to involve supervisors.

PHYSICAL DEMANDS

• Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance).
• Ability to work on rooftops with various angles and surfaces, requiring frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance.
• Ability to climb ladders.
• Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity.
• Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching.
• Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment.
• Ability to work and maintain balance on roofs and other areas of height.
• Ability to work in the sun and possibly low light conditions.
• Ability to walk on rafters, roof tiles, and roof shingles without damage.
• Ability to distinguish colors such as red, black, yellow, white, green.
• Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching.
• Ability to hear verbal commands and warnings.
• Ability to work with chemicals using appropriate protections.

DISCLAIMER

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Compensation for this opportunity ranges from $30.37 to $40.49 per hour depending on market.