Sr. Field Performance Technician

NextGenEnergyJobs; Newark, Northern (NJ, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

NextGenEnergyJobs is seeking a Field Performance Technician to manage and schedule service and warranty work in the Newark, NJ area. You will coordinate labor resources, work with foremen and branch managers, and contribute to training of field teams.

You will lead meetings, onboard new members, and strive to exceed KPIs like turnaround time, experience rating, and dispatch rate while upholding safety and customer service standards.

Qualifications

• 1–3 years of field construction or solar experience required.
• PV design or PV electrical experience preferred.
• High School diploma is required.
• Electrical Journeyman certification or license preferred depending on state requirements.
• Knowledge of NEC and applicable codes and standards.
• Must be a motivated team player with excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Electrical/PV installation knowledge including interpreting drawings and PV systems from roof to meter.
• Safety: follow company safety policies and encourage safe work practices.
• Customer Service: establish rapport and build relationships with customers and coworkers.
• Results Driven: meet deadlines and metrics in a fast paced environment.
• Problem Solving: strong troubleshooting skills and ownership of issues.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Allocate labor resources for service and warranty projects with supervisors.
• Assist with training and development for Field Service Technicians.
• Lead regular meetings to align and train the local field service team.
• Support onboarding and training of new field performance team members.
• Aim to exceed defined goals for field performance KPIs such as turnaround time and dispatches.
• Assist with inspections and site audits when assigned.

Skills

Customer service

Communication

Team player

Time management

Problem solving

Results driven

Organizational skills

Education

High School diploma

Electrical Journeyman certification (preferred)

Tools

Single line drawings interpretation (PV)

PV system wiring knowledge

NEC knowledge

Job description

The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work.

Key Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices
• Support the on-boarding and training of new members of the field performance team
• Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed
• Assist with other tasks including inspections and site audits when assigned

Requirements

• 1 - 3 years of previous field construction or solar experience required
• PV design or PV electrical experience is preferred
• High School diploma is required
• Valid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be required
• Knowledge of the NEC and applicable codes and standards
• Must be a motivated team player, looking to succeed
• Proven track record of excellent customer service
• Excellent verbal and written communication skills
• Excellent organizational and time management skills
• Electrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.
• Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely
• Customer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating
• Results Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build strong relationships to achieve company and department goals
• Problem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors