Sr. Field IT Support

Swire Coca-Cola, USA; Tempe (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Health Savings Accounts with company 4

Free virtual primary care and urgent &

Free Employee Assistance Program

Company paid leave (vacation, holidays

Discounted & free product

Tuition reimbursement

Career advancement opportunities

Job summary

Swire Coca-Cola USA is seeking an experienced Senior Field IT Support professional to lead a team, resolve complex user issues, and oversee IT infrastructure stability. You will mentor junior staff, manage devices, and ensure adherence to IT policies while delivering reliable end-user support across our facilities.

The role requires strong communication, deep knowledge of Windows workstations, AD, Office 365, VoIP, and networking basics.

Qualifications

• Degree in Computer Science or related field preferred.
• CompTIA A+ highly preferred.
• ITIL Foundation preferred.
• Microsoft 365 Certification and other IT certifications preferred.
• Deep understanding of operating systems, networks and IT infrastructure.

Responsibilities

• Provides subject matter expertise and guides the Field IT Service Team.
• Resolves a wide variety of complex technical issues affecting core functions.
• Leads training and supervises junior staff on projects.
• Ensures systems are configured per policies; performs routine troubleshooting and maintenance.
• Provides end-user support for devices including setup, installation, troubleshooting, repairs, maintenance and upgrades.
• Supports Windows workstations, Office 365, Active Directory, VoIP, and basic network connectivity.
• Maintains inventory of IT devices and distributes equipment.
• Maintains documentation on processes, procedures, and infrastructure.
• Processes and prioritizes work requests and escalations in a timely manner.

Skills

Clear communication

Customer focus

Self-starter

Team player

Problem solving

Technical troubleshooting

Mentoring

Analytical thinking

Education

Degree in Computer Science or related field

CompTIA A+ preferred

ITIL Foundation preferred

Microsoft 365 Certification preferred

SAP authorizations preferred

Tools

Active Directory

Office 365

Windows 10/11

Remote support tools

Ticketing systems

MFA concepts

VoIP

Networking equipment knowledge

Job description

Who is Swire Coca-Cola? We are a family-owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca-Cola in North America and distribute more than 50 beverage brands and flavors creating joy for our customers every day. Our 8,000+ driven employees work hard as part of a team that delivers refreshment to over 30 million consumers across 13 states. Begin a journey with us at Swire Coca-Cola and belong to a community of dedicated team members who think big and believe in winning together.

Job Details

Job Level: 6

Why you'll love working at Swire Coca-Cola

Swire Coca-Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer the benefits you need for physical, financial, and emotional well-being.

• Health coverage (3 medical options, dental and vision). 401(k) Retirement Plan w/company match
• Health Savings Accounts w/company match
• FREE virtual primary care, acute care and physical therap y
• FREE Employee Assistance Program
• Company paid (vacation, holidays, sick time, bereavement, jury duty, maternity/parental, disability leave and volunteer time)
• Discounted & free product
• Tuition reimbursement
• Opportunities for career advancement

In addition to health benefits, Swire Coca-Cola is proud to offer you opportunities where you help give back directly to the communities and causes you care about. Note: Enrollment in a Swire Medical Plan is required for some benefits.

What does Sr. Field IT Support do at Swire Coca-Cola?

This position involves a mix of technical troubleshooting and support leadership, with duties including resolving complex user issues, managing IT infrastructure, providing end-user training, and overseeing the stability and performance of systems. This position often requires strong problem-solving skills, technical expertise in operating systems and networks, and the ability to mentor junior staff and collaborate with other IT teams.

Responsibilities

• Provides subject matter expertise and guiding the other Field IT Service Team
• Resolves a wide variety of complex technical issues that affect core organizational functions and ensuring high user satisfaction
• Leads training and supervising junior technical staff on projects
• Ensures systems are configured and maintained according to policies and procedures. Performs routine troubleshooting and maintenance (by either phone or dispatch) on computers, monitors, and peripherals. Deploys new equipment and all operating software
• Provides end user customer support to assist with all use aspects of their devices including set-up, installation, troubleshooting, repairs, maintenance and upgrades
• Technical support and troubleshooting of Windows workstations, Office 365, Active Directory, Voice over IP (VoIP), and basic network connectivity
• Provide support for wireless communication devices including, but not limited to, wireless access points, laptops, handhelds, voice pick phones, printers, and warehouse devices
• Maintains a current and accurate inventory of all IT devices
• Order and distribute new and recycled equipment to the users
• Maintains accurate and current documentation on process, procedure, and infrastructure
• Processes and prioritizes work requests and escalations in a timely and efficient manner

Requirements

• Degree in Computer Science or related field preferred
• CompTIA A+ highly preferred
• Microsoft Certified: Azure Fundamentals, HDI Desktop Support Technician, CompTIA Security+, CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft 365 Certified: Modern Desktop Administrator Associate, CompTIA IT Operations Specialist (CIOS) preferred
• 6 + years of experience in IT field required
• 4 + years of experience in network security required
• ITIL Foundation preferred
• SAP authorization experience preferred
• Deep understanding of operating systems, networks, and IT infrastructure, including areas like Active Directory, virtualization, and M365 cloud services, and Windows 10/11
• Ability to analyze and solve complex technical problems
• Clear communication skills to interact with users and stakeholders, and a strong focus on customer satisfaction
• Familiarity with tools: Proficiency with ticketing systems, remote support tools, and diagnostic software
• Strong understanding of network firewalls, routers, switches and other devices
• Advanced Knowledge of Active Directory administration required
• Advanced Knowledge of Multi-factor authentication (MFA) preferred
• Advanced Knowledge of SAP authorizations preferred
• Advanced Understanding of TCP/IP network stack
• Advanced Familiarity with PCI (payment card industry) technical requirements preferred
• Strong analytical thinking (strategic thinking, thinking systematically, and problem solving)
• High Attention to detail
• Strong ability to be a self-starter, prioritize work, and meet deadlines
• Fluid ability to explain technical information in a way that establishes rapport, persuades others and fosters understanding
• Strong ability to work independently as well as part of a team
• Passion for current and future technology

Come and join our Sparkling team!

Due to the nature of our work and to help maintain a safe workplace for our employees and customers, after a candidate receives a conditional offer of employment, they will be required to complete pre-employment screening. This includes a criminal background check, drug screening, and for certain roles, a motor vehicle record review.

Screening results are evaluated based on several factors, including the nature and severity of an offense, how much time has passed, the relevance to the position, patterns of repeated offenses, and driving history for roles that require operating a vehicle.

All results are reviewed fairly and in accordance with applicable state and federal laws, including the Fair Credit Reporting Act.

Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Swire Coca-Cola does not sponsor applicants for work visas.