Sr. Field Applications Engineer

Menlo Micro; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Menlo Micro is seeking a Field Applications Engineer to support pre‑sales activities and accelerate customer production. You will collaborate with regional sales managers and engineering teams to define product specifications and provide post‑sales support to ensure successful transitions.

The ideal candidate has extensive customer‑facing experience in semiconductors, strong communication skills, and willingness to travel up to 20% domestically and internationally.

Qualifications

• Bachelor's degree in Computer Science or Electrical Engineering required.
• 10+ years of customer support experience in semiconductor or related fields.
• Strong ability to communicate with customers at multiple levels across teams.

Responsibilities

• Provide pre‑sales support and assist in formulating product specifications per customer needs.
• Prepare technical elements of proposals and define technical solution guidelines for sales.
• Support customers with evaluation kits and design simulations, and provide modification recommendations as needed.
• Troubleshoot applications and follow up with customers to generate new sales opportunities.
• Train and support the sales team with product demonstrations and technical materials.
• Review customer drawings and BOMs to ensure alignment with design guidelines and components.

Skills

Customer support

Customer interaction

Cross-functional collaboration

English communication

Global travel readiness

Education

Bachelor's degree in Computer Science or Electrical Engineering

Job description

Menlo Micro is setting a new standard for electronic switches with its breakthrough Ideal Switch® technology—the first major innovation in over 30 years. This chip‑scale platform overcomes the performance and scalability limits of traditional switches, enabling smaller, faster, more reliable, and energy‑efficient systems. From AI data centers and quantum computing to aerospace, defense, and power electronics, Menlo Micro’s technology removes bottlenecks, lowers total cost of ownership, and unlocks new possibilities across the most demanding applications.

We’re looking for talented, driven individuals who want to make a real impact. Join a collaborative, fast‑paced team backed by industry leaders, and help build cutting‑edge technology that is shaping the future of electronics.

Reports to

VP, Sales & Business Development

Location of role

Bay Area, CA (or surrounding area)

Position Summary and Purpose

The Field Applications Engineer will work with customers, regional sales managers, and manufacturers’ representatives to support successful sales conversions. This includes any pre‑sales activities, where one must assist in formulating the product specification as per the customer’s needs, and accelerate the sales procedure accordingly by providing post‑sales support to ensure customer projects enter production without any issues. The ideal candidate will also need to design the training material involved in the technical field training and assist in providing field training to the sales team.

Key Responsibilities

• Assist in managing Menlo Micro’s products and other details of sales and service requests while also providing technical support to customers
• Analyze system problems in installed application systems, check for technical resolution and its working condition, and fixing the same if required
• Collaborate with the sales team, engineers, and product managers to obtain accurate information of application usage, system operations, and product management
• Prepare technical elements of a proposal, formulating the intricacies involved in defining the technical solution guidelines for the sales team
• Assist customers with the evaluation of Menlo Micro’s products or evaluation kits. Provide proper models that customers need for design simulation. Identify any differences between established versus customer results and provide modification recommendations, if applicable
• Troubleshoot system applications if requested by a customer, resolving other engineering issues regarding systems application, conducting regular follow ups on customer's activities, and monitoring the same for obtaining new sales opportunities
• Prepare relevant records, data, and documents for product presentations, conduct training sessions for new products and services, and support the sales team in organizing the presentation and training of product demonstrations
• Coordinate with the sales and marketing team, systems application team, and other executive designers for designing proper application systems, and formulating the product specification as per the customer's needs
• Review customers’ design drawings, schematics, layouts to ensure they follow company design guidelines and recommend changes to improve performance. Check customer’s Bill-of-Materials (BOM) and confirm proper components were selected to support company solutions
• Provide technical market intelligence and support corporate strategy for future products from a technical perspective
• Evaluate the customers’ requirements regarding systems application and administering the technical, technological, and functional aspects of proposals accordingly as instructed
• Assist the applications engineering manager with performing the desired tests and installation procedures, preparing detailed schedules for project specification, conducting research on market trends in field application, and analyzing the emerging trends for recommending new application engineering products
• Setting up demo systems in company sponsored/participated seminars, conferences, and meetings for promoting applications utilizing company products, bullet‑proofing the performance and credibility of systems application in such events
• Provide technical training in consumer‑specific applications of various application engineering products in the developmental stage to the branch personnels for adequate management of the same
• Serve as the main focal point for customers’ failure analysis and applications support

Required Qualifications

• Bachelor’s degree in computer science or electrical engineering, and 10 years+ of customer support on semiconductor or related fields
• Ability to interact with customers on different levels: Engineering, FAE, Sales, Procurement, Product Management Supply Chain, or C-level
• Strong team spirit. Proactive and professional attitude
• Ability to work in a global and diverse environment
• Willingness to learn and improve
• Language skills: Excellent communication, verbal, and written fluency in English. Additional language expertise is a plus
• This role requires domestic and international travel up to 20%.