Sr. Field Applications Engineer

Support Revolution; Chicago, Northern (IL, KY); Hybrid; USD 140,000 - 160,000; Full time

Job summary

Supermicro is seeking a Sr. Field Application Engineer to join a growing, focused team responsible for developing opportunities in the global IT market.

You will work with customers from ground to executive level, manage projects with internal and external teams, and help grow the business while ensuring customer satisfaction. The ideal candidate has 8+ years in compute/storage/server or IT infrastructure, strong x86 architecture knowledge, and solid firmware/Linux/Windows experience, with

Qualifications

• Bachelor's or master's degree in engineering, computer science, or Electrical Engineering.
• 8+ years in Compute/Storage Server, Data Center, or IT infrastructure.
• Strong knowledge of x86 server architecture and firmware/Linux/Windows experience.
• Excellent communication and leadership skills.

Responsibilities

• Lead and mentor FAE team to support revenue growth at assigned accounts.
• Architect solutions and present to expand Fortune 1000 penetration and loyalty.
• Collaborate with sales and partners to map requirements and provide optimized technical solutions.
• Oversee Pre-Sales and coordinate cross-department efforts to satisfy customers.

Skills

Technical leadership

System architecture

Customer engagement

Pre-Sales

Cross-functional

Education

Engineering degree (BS/MS)

Job description

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About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

The Sr. Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Recruits, leads and mentors team of FAE's in support of revenue growth at all assigned accounts
• Solution architect and presentation skills to help expand Fortune1000 account penetration and loyalty
• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
• Provides technical leadership in Pre-Sales and oversee implementation of such solutions
• Effectively engage with C-level technical customers, gain and maintain trust
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Should possess basic HW debug skills
• Manage and leads product HW and SW engineers during product development
• Manage and leads teams during investigation and resolution of problems in the field
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Develop and review systems solutions, technical bid responses and presentations
• Work cross-department to ensure customer satisfaction and timely resolution of issues
• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Some travel required (up to 25%)

Qualifications:

• Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred
• Excellent communication skills and business sense required
• Minimum 8 year related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
• Strong background and experience with x86-based server architecture
• Solid HW system expertise and diagnostics skills
• Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
• Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines
• Individual must be able to work effectively in a high pressure environment

Salary Range

$140,000 - $160,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills,years of experience, and comparison to other employees already in this role. In addition to a comprehensivebenefits package, candidates may be eligible for other forms of compensation, such as participation in bonus andequity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policyof Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color,religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or specialdisabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.