Sr. Field Applications Engineer

Menlo Micro; Austin (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Menlo Micro is seeking a seasoned Field Applications Engineer in Austin, TX. The role focuses on pre-sales support, guiding product specifications to meet customer needs, and delivering post-sales success through technical field training and training materials.

The ideal candidate brings 10+ years in semiconductor customer support, strong cross-functional collaboration, and exceptional communication skills. Domestic and international travel up to 20% is required; relocation is optional.

Qualifications

• Bachelor's degree in CS or EE required.
• 10+ years of customer support on semiconductor or related fields.
• Ability to interact with customers at engineering, sales, product management, procurement or C-level.
• Willingness to travel up to 20% domestically and internationally.
• English fluency required; other languages a plus.

Responsibilities

• Assist in managing Menlo Micro’s products and sales/service requests with technical support.
• Analyze system problems in installed applications and provide technical resolution.
• Collaborate with sales, engineers and product managers for accurate application information.
• Prepare technical elements of proposals and define technical solution guidelines for the sales team.
• Provide training materials and field training to the sales team and customers.
• Troubleshoot applications, conduct follow-ups to identify new sales opportunities.
• Coordinate with sales/marketing and design teams to align product specifications with customer needs.
• Review customer drawings and BOMs to ensure proper components are used.

Skills

Customer support

Semiconductor

Field engineering

Technical communication

Training delivery

Cross-functional collaboration

Global environment

Travel up to 20%

Education

Bachelor's degree in Computer Science or Electrical Engineering

Job description

Menlo Micro is setting a new standard for electronic switches with its breakthrough Ideal Switch® technology—the first major innovation in over 30 years. This chip-scale platform overcomes the performance and scalability limits of traditional switches, enabling smaller, faster, more reliable, and energy-efficient systems. From AI data centers and quantum computing to aerospace, defense, and power electronics, Menlo Micro’s technology removes bottlenecks, lowers total cost of ownership, and unlocks new possibilities across the most demanding applications.

We’re looking for talented, driven individuals who want to make a real impact. Join a collaborative, fast-paced team backed by industry leaders, and help build cutting-edge technology that is shaping the future of electronics.

Reports to: VP, Sales & Business Development

Location of role: Austin, Texas (or surrounding area)

Position Summary and Purpose:

The Field Applications Engineer will work with customers, regional sales managers, and manufacturers’ representatives to support successful sales conversion. This includes any pre-sales activities, where one must assist in formulating the product specification as per the customer's needs, and accelerate the sales procedure accordingly by providing post-sales support to ensure customer projects enter production without any issues. The ideal candidate will also need to design the training material involved in the technical field training and assist in providing field training to the sales team.

Key Responsibilities:

Assist in managing Menlo Micro’s products and other details of sales and service requests while also providing technical support to customers

Analyze system problems in installed application systems, check for technical resolution and its working condition, and fixing the same if required

Collaborate with the sales team, engineers, and product managers to obtain accurate information of application usage, system operations, and product management

Prepare technical elements of a proposal, formulating the intricacies involved in defining the technical solution guidelines for the sales team

Assist customers with the evaluation of Menlo Micro’s products or evaluation kits. Provide proper models that customers need for design simulation. Identify any differences between established versus customer results and provide modification recommendations, if applicable

Troubleshoot system applications if requested by a customer, resolving other engineering issues regarding systems application, conducting regular follow ups on customer's activities, and monitoring the same for obtaining new sales opportunities

Prepare relevant records, data, and documents for product presentations, conduct training sessions for new products and services, and support the sales team in organizing the presentation and training of product demonstrations

Coordinate with the sales and marketing team, systems applications team, and other executive designers for designing proper application systems, and formulating the product specification as per the customer's needs

Review customers’ design drawings, schematics, layouts to ensure they follow company design guidelines and recommend changes to improve performance. Check customer’s Bill-of-Materials (BOM) and confirm proper components were selected to support company solutions

Provide technical market intelligence and support corporate strategy for future products from a technical perspective

Evaluate the customers’ requirements regarding systems application and administering the technical, technological, and functional aspects of proposals accordingly as instructed

Assist the applications engineering manager with performing the desired tests and installation procedures, preparing detailed schedules for project specification, conducting research on market trends in field applications, and analyzing the emerging trends for recommending new application engineering products

Setting up demo systems in company sponsored/participated seminars, conferences, and meetings for promoting applications utilizing company products, bullet-proofing the performance and credibility of systems application in such events

Provide technical training in consumer-specific applications of various application engineering products in the developmental stage to the branch personnels for adequate management of the same

Serve as the main focal point for customer’s failure analysis and applications support

Required Qualifications:

Bachelor’s degree in computer science or electrical engineering, and 10 years+ of customer support on semiconductor or related fields

Ability to interact with customers on different levels: Engineering, FAE, Sales, Procurement, Product Management Supply Chain, or C-level

Strong team spirit. Proactive and professional attitude

Ability to work in a global and diverse environment

Willingness to learn and improve

Language skills: Excellent communication, verbal, and written fluency in English. Additional language expertise is a plus

This role requires domestic and international travel up to 20%.