Sr. Field Adjuster, Homeowner Claims - New Jersey (Local)

CSAA Insurance Group; Williamstown (NJ); Remote; USD 54,000 - 59,000; Full time

Benefits offered by this job

Remote-first culture

Annual bonus eligibility up to 10% of

Job summary

CSAA Insurance Group in New Jersey is seeking a Field Adjuster for Homeowner Claims. You will collect loss information from insureds, investigate and negotiate claims, and be the owning adjuster on assigned files, with opportunities to progress to higher competency levels.

The role supports a remote-first culture with local travel to Newark or Trenton and surrounding areas. A valid driver’s license and 2+ years of field experience are required, along with strong knowledge of homeowner policies

Qualifications

• 4+ years claims experience with emphasis on homeowner claims.
• Valid driver’s license and insurable driving record.
• Knowledge of homeowner policies and procedures.
• 2+ years field experience.

Responsibilities

• Obtain and record loss information from insureds.
• Investigate, evaluate, negotiate and settle homeowners’ claims, in or out of the field.
• Own assigned claims and progress to higher competency levels.
• Coordinate independent adjuster assignments when needed.
• Photograph and inspect damaged property and determine cost of repair.
• Ensure regulatory compliance and timely communications.

Skills

4+ years claims experience

Driver's license

Field experience

Knowledge of homeowner policies

Education

High school diploma

Bachelor's degree or higher may substitute for 2 years experience

Job description

Field Adjuster, Homeowner Claims – New Jersey

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties.

Responsibilities

• Field Adjuster, Homeowner Claims, you will obtain and record required loss information from the insured.
• Under close supervision, you will investigate, evaluate, negotiate, and settle homeowners’ property/personal property claims, including adjustment to conclusion; involves low- to higher-complexity claims that typically require physical inspection.
• You will be the owning adjuster for all claims assigned at the Field Adjuster level.
• In this role, you will be expected to progress to the competency level of a Level 5 Homeowner Adjuster.
• May be required to assign, coordinate, and oversee independent adjuster assignments.
• Investigate and evaluate all elements of property loss claims of moderate-high severity both in the field and virtually.
• Contacts and meets with the insured or 3rd party virtually or in-person to photograph and inspect all damaged dwellings, other structures, and personal property.
• Comes to an agreed cost of repair with the insured, and possibly Network Repair Program contractor (NRP) or insured's contractor.
• With the assistance of experts where needed, ensures that the cause of the loss is thoroughly investigated and identified.
• Settles and pays dwelling or other structure damages once the coverage analysis is completed.
• Handles all correspondence to ensure the file is regulatory compliant.
• willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Qualifications

• 4+ years claims experience with preferred emphasis on homeowner claims.
• High school diploma required.
• Related bachelor’s degree or higher may be in lieu of 2 years experience.
• Knowledge of homeowner policies and procedures.
• A valid driver’s license and insurable driving record or alternative transportation to safely transport large and/or heavy equipment between sites is required.
• Bachelor Degree or combination on education and experience.
• 2+ years field experience.

Location

This is a remote position located in Newark, Trenton, or surrounding areas. Local travel will be required.

Benefits & Compensation

• We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!
• Flexible Workplace: We embrace a remote‑first culture through our Flexible Workplace. Most employees hold Home‑Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
• #The national average hourly rate for this position is $38.88-$43.20. However, we have a location‑based compensation structure. This role also includes an opportunity for a company‑wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.

Equal Opportunity Statement

CSAA Insurance Group is an equal opportunity employer.

Disability Accommodation

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).