Sr. Field Adjuster, Homeowner Claims - New Jersey (Local)

CSAA Insurance Group; New Jersey; Remote; USD 81,000 - 90,000; Full time

Benefits offered by this job

Remote-first culture

Annual bonus up to 10%

401(k) match and comprehensive package

Job summary

CSAA Insurance Group is seeking a Field Adjuster for Homeowner Claims in New Jersey. You will investigate, evaluate, negotiate, and settle homeowner claims, often in the field, with opportunities to progress to Level 5 competency. Travel to sites and coordination of independent adjusters may be required.

The role supports a remote-friendly, flexible workplace with potential for annual bonus up to 10% through the AIP and a comprehensive benefits package.

Qualifications

• 4+ years claims experience with emphasis on homeowner claims.
• High school diploma required; bachelor’s degree may substitute 2 years of experience.
• Knowledge of homeowner policies and procedures.
• Valid driver’s license and insurable driving record.
• Bachelor degree or equivalent combination of education and experience.
• 2+ years field experience.

Responsibilities

• Obtain and record required loss information from the insured.
• Investigate, evaluate, negotiate, and settle homeowners’ claims; may include field inspections.
• Own the claims assigned at Field Adjuster level.
• Progress to Level 5 Homeowner Adjuster competency.
• May coordinate independent adjuster assignments and supervise as needed.
• Investigate and evaluate property loss claims of moderate-high severity in field or virtually.
• Photograph and inspect damaged property with insured or third parties.
• Ensure cause analysis is thorough and regulatory compliant.

Skills

Field claims experience

Investigation & negotiation

Regulatory awareness

Education

High school diploma

Bachelor’s degree or equivalent experience

Job description

Field Adjuster, Homeowner Claims – New Jersey

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties.

Responsibilities

• Field Adjuster, Homeowner Claims, you will obtain and record required loss information from the insured.
• Under close supervision, you will investigate, evaluate, negotiate, and settle homeowners’ property/personal property claims, including adjustment to conclusion; involves low- to higher-complexity claims that typically require physical inspection.
• You will be the owning adjuster for all claims assigned at the Field Adjuster level.
• In this role, you will be expected to progress to the competency level of a Level 5 Homeowner Adjuster.
• May be required to assign, coordinate, and oversee independent adjuster assignments.
• Investigate and evaluate all elements of property loss claims of moderate-high severity both in the field and virtually.
• Contacts and meets with the insured or 3rd party virtually or in-person to photograph and inspect all damaged dwellings, other structures, and personal property.
• Comes to an agreed cost of repair with the insured, and possibly Network Repair Program contractor (NRP) or insured's contractor.
• With the assistance of experts where needed, ensures that the cause of the loss is thoroughly investigated and identified.
• Settles and pays dwelling or other structure damages once the coverage analysis is completed.
• Handles all correspondence to ensure the file is regulatory compliant.
• willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Qualifications

• 4+ years claims experience with preferred emphasis on homeowner claims.
• High school diploma required.
• Related bachelor’s degree or higher may be in lieu of 2 years experience.
• Knowledge of homeowner policies and procedures.
• A valid driver’s license and insurable driving record or alternative transportation to safely transport large and/or heavy equipment between sites is required.
• Bachelor Degree or combination on education and experience.
• 2+ years field experience.

Location

This is a remote position located in Newark, Trenton, or surrounding areas. Local travel will be required.

Benefits & Compensation

• We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!
• Flexible Workplace: We embrace a remote‑first culture through our Flexible Workplace. Most employees hold Home‑Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
• #The national average hourly rate for this position is $38.88-$43.20. However, we have a location‑based compensation structure. This role also includes an opportunity for a company‑wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.

Equal Opportunity Statement

CSAA Insurance Group is an equal opportunity employer.

Disability Accommodation

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).