Sr. Field Adjuster, Homeowner Claims - Philadelphia, PA (Local)

CSAA; Pennsylvania; Remote; USD 54,000 - 71,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Job summary

CSAA Insurance Group (CSAA IG) is seeking a Sr. Field Adjuster, Homeowner Claims (Local) for the Philadelphia, PA area. The role involves investigating and settling homeowners claims with field and virtual inspections, including preparing repair bids with Xactimate and coordinating with insureds and contractors.

Remote-first with local travel required. The ideal candidate has 6+ years in related roles, 4+ years in homeowner claims, a high school diploma (bachelor's preferred or in lieu of

Qualifications

• Requires 6+ years related professional experience with transferrable skills.
• 4+ years claims experience with preferred emphasis on homeowner claims.
• High school diploma required.
• Related bachelor's degree or higher may be in lieu of 2 years experience.
• Knowledge of Xactimate repair estimating system.
• Knowledge of homeowner policies and procedures.
• A valid driver's license and insurable driving record or alternative transportation to safely transport large and/or heavy equipment between sites is required.

Responsibilities

• Investigate and evaluate property loss claims of moderate-high severity both in the field and virtually.
• Meet with insured to photograph and inspect damaged property.
• Determine scope of repairs and prepare a repair bid using Xactimate.
• Agree on cost of repair with insured and contractors as needed.
• Follows repair process to conclusion and ensures cause of loss is identified.
• Settle and pay dwelling or other structure damages after coverage analysis.
• Handle all correspondence to ensure regulatory compliance.

Skills

Claims experience

Homeowner policies

Driver's license

Education

High school diploma

Bachelor's degree or higher may in lieu of experience

Tools

Xactimate

Job description

Sr. Field Adjuster, Homeowner Claims - Philadelphia, PA (Local)

Requisition Number

R8069 Sr. Field Adjuster, Homeowner Claims - Philadelphia, PA (Local) (Open)

Location

Pennsylvania - Home Teleworkers

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

Your Role

As a Sr. Field Adjuster, Homeowner Claims, you will obtain and record required loss information from the insured. Under close supervision, you will investigate, evaluate, negotiate, and settle homeowners' property/personal property claims, including adjustment to conclusion; involves low- to higher-complexity claims that typically require physical inspection. You will be the owning adjuster for all claims assigned at the Field Adjuster level. In this role, you will be expected to progress to the competency level of a Level 5 Homeowner Adjuster. May be required to assign, coordinate, and oversee independent adjuster assignments.

Please note that this is a remote position located in Philadelphia, PA or surrounding areas. Local travel will be required.

Your Work

• Investigate and evaluate all elements of property loss claims of moderate-high severity both in the field and virtually.
• Contacts and meets with the insured or 3rd party virtually or in-person to photograph and inspect all damaged dwellings, other structures, and personal property.
• Determines scope of repairs. Prepares a repair bid using Xactimate estimating system.
• Comes to an agreed cost of repair with the insured, and possibly Network Repair Program contractor (NRP) or insured's contractor.
• Follows the repair process to conclusion.
• With the assistance of experts where needed, ensures that the cause of the loss is thoroughly investigated and identified.
• Settles and pays dwelling or other structure damages once the coverage analysis is completed.
• Handles all correspondence to ensure the file is regulatory compliant.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Required Experience, Education and Skills

• Requires 6+ years related professional experience with transferrable skills.
• 4+ years claims experience with preferred emphasis on homeowner claims.
• High school diploma required.
• Related bachelor's degree or higher may be in lieu of 2 years experience.
• Knowledge of Xactimate repair estimating system.
• Knowledge of homeowner policies and procedures.
• A valid driver's license and insurable driving record or alternative transportation to safely transport large and/or heavy equipment between sites is required.

What would make us excited about you

• Bachelor Degree or combination on education and experience.
• 2+ years field experience.
• Knowledge of home construction.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition

We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth

We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.

Flexible Workplace

We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.

Inclusion and Belonging

An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [e-mail].

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

The national average hourly rate for this position is $38.88-$43.20. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $38.88-$51.88. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.