Sr. Field Adjuster, Homeowner Claims - Modesto, CA (Local)

CSAA Insurance Group; California; Remote; USD 54,000 - 60,000; Full time

Benefits offered by this job

Flexible workplace

Annual bonus eligibility

401(k) with company match

Job summary

CSAA Insurance Group is recruiting a Field Adjuster for Homeowner Claims based in Modesto, CA. You will assess loss information, conduct field and virtual inspections, and negotiate settlements for homeowner claims, progressing to advanced competency levels.

This remote-first role requires 4+ years in claims, a valid driver's license, and a bachelor’s degree or equivalent experience. Local travel and regulatory compliance are part of the job.

Qualifications

• 4+ years claims experience with emphasis on homeowner claims.
• Knowledge of homeowner policies and procedures.
• Valid driver’s license and insurable driving record.
• Bachelor’s degree or equivalent may substitute 2 years of experience.

Responsibilities

• Investigate and evaluate property loss claims of moderate-high severity in field and virtually.
• Photograph and inspect damaged dwellings, structures, and personal property with insured.
• Determine cost of repair and coordinate with contractors or NRPs as needed.
• Ensure regulatory compliance and timely communication with the insured.

Education

Bachelor's degree or higher

High school diploma

Job description

Field Adjuster, Homeowner Claims - Modesto, CA

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties.

Field Adjuster, Homeowner Claims, you will obtain and record required loss information from the insured. Under close supervision, you will investigate, evaluate, negotiate, and settle homeowners’ property/personal property claims, including adjustment to conclusion; involves low- to higher-complexity claims that typically require physical inspection. You will be the owning adjuster for all claims assigned at the Field Adjuster level. In this role, you will be expected to progress to the competency level of a Level 5 Homeowner Adjuster. May be required to assign, coordinate, and oversee independent adjuster assignments.

Please note that this is a remote position located in Modesto, CA or surrounding areas. Local travel will be required.

• Investigate and evaluate all elements of property loss claims of moderate-high severity both in the field and virtually.
• Contacts and meets with the insured or 3rd party virtually or in-person to photograph and inspect all damaged dwellings, other structures, and personal property.
• Comes to an agreed cost of repair with the insured, and possibly Network Repair Program contractor (NRP) or insured's contractor.
• With the assistance of experts where needed, ensures that the cause of the loss is thoroughly investigated and identified.
• Settles and pays dwelling or other structure damages once the coverage analysis is completed.
• Handles all correspondence to ensure the file is regulatory compliant.
• willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

• 4+ years claims experience with preferred emphasis on homeowner claims.
• High school diploma required.
• Related bachelor’s degree or higher may be in lieu of 2 years experience.
• Knowledge of homeowner policies and procedures.
• A valid driver’s license and insurable driving record or alternative transportation to safely transport large and/or heavy equipment between sites is required.
• Bachelor Degree or combination on education and experience.
• 2+ years field experience.

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Flexible Workplace

We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in-person moments that deepen connection and collaboration.

We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!

Inclusion and Belonging

As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

#The national average hourly rate for this position is $38.88-$43.20. However, we have a location-based compensation structure. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.