Sr. Executive Assistant

Citizens Bank; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Citizens Bank is seeking an Executive Assistant II to manage multiple projects and provide administrative support in a fast-paced environment. The ideal candidate will demonstrate strong organizational skills, effective communication, and proficiency in Microsoft Office. This role includes managing schedules, coordinating travel, and preparing high-quality reports.

Qualifications

• Ability to manage multiple projects and tasks with discretion.
• Proficiency in preparing high-quality reports and presentations.
• Experience in coordinating complex travel arrangements.

Responsibilities

• Manage scheduling of appointments and prepare correspondence.
• Coordinate and manage meetings and travel arrangements.
• Prepare reports and track expenses accurately.

Skills

Organizational skills

Communication skills

Time management

Tools

Microsoft Office Suite

Job description

Description

The incumbent will possess thorough knowledge of the organization, and have the proven ability to make sound judgments on a day-to-day basis regarding assigned and ad hoc duties. Prioritizes inquiries and requests while troubleshooting conflicts with little guidance. The Executive Assistant II will have the ability to work independently on and manage multiple projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion. Duties include scheduling of appointments, preparation of external / internal correspondence, telephone/visitor screening, arranging complex and detailed domestic/international travel arrangements, coordination of meetings and receptions, preparation of presentation materials, maintenance / filing of documents, preparation of expense reports. May perform ongoing maintenance to various data bases and generate reports. Assist in arranging large colleague meetings/events including senior leadership staff.

Primary responsibilities include

• Manage multiple projects simultaneously/in a timely manner.
• Coordinates internal/external meetings, conference calls, and domestic/international travel. Schedule management.
• Displays excellent communication skills in working with clients (internal/external), and vendors.
• Reports and presentations including advanced graphics.
• Accurately tracks expenses/process and submit expense reports in a timely manner.
• Distributes agenda, meeting packages, and responsible for meeting minutes.
• Data entry/filing.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Proven ability to exercise sound judgment and maintain confidentiality in a fast-paced, dynamic environment.
• Deep understanding of organizational operations and the ability to manage competing priorities with minimal supervision.
• Demonstrated success in independently managing multiple projects from initiation through completion.
• Strong organizational and time management skills, with the ability to adapt to shifting priorities and deadlines.
• Excellent interpersonal and communication skills, with a professional demeanor in interactions with internal and external stakeholders.
• Proficiency in coordinating complex domestic and international travel, meetings, and events.
• Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience preparing high-quality reports and presentations with advanced graphics.
• Experience handling expense reporting, data entry, and document management with accuracy and efficiency.
• Ability to take initiative, anticipate needs, and proactively solve problems.
• Comfortable working under pressure and handling confidential matters with discretion.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.