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Sbtglobalinc is seeking a senior SAP consultant to guide process design, document current business processes, and optimize SAP SD and EDI implementations. You will work closely with Samsung HQ to drive SAP Logistics initiatives and provide North American user support, training, and documentation.
The role requires hands-on S/4HANA configuration, strong SDLC knowledge, and bilingual proficiency in Korean and English to communicate with HQ. On-call support and MI/reporting are expected.
Provide strategic guidance to users in defining or designing processes to meet customer requirements; document existing customer business processes, identify inefficiencies, recommend system improvements, and provide backup support for SAP consultants as needed.
Communicate with Samsung HQ for the implementation, management, and optimization of new and existing processes within the SAP Logistics module to support business requirements.
Provide full support to users across all relevant Samsung Electronics sites in North America; identify and understand end-user technical SAP SD and EDI requirements, deliver necessary training and documentation, and maintain strong professional relationships to ensure ongoing support.
Monitor and report on the status of system issues, proactively review and interpret performance against operating standards, and provide detailed results and reports.
Support on-call troubleshooting and resolve critical system issues in a timely manner.
All your information will be kept confidential according to EEO guidelines.