Sr Equipment Deployment Technician

Populus Financial Group; Irving (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Populus Financial Group is seeking a Sr. Equipment Deployment Technician to oversee the lifecycle management of POS equipment for over 800 locations. The role includes configuring, deploying, and maintaining equipment while providing training to new team members, ensuring compliance, and facilitating vendor coordination, all within a collaborative and dynamic environment.

Benefits

Health Benefits

Generous paid time off

401K match

Student loan assistance

Qualifications

• High school diploma or equivalent is required.
• Two years of relevant POS experience preferred.
• Strong knowledge of desktop software like Microsoft Office is required.

Responsibilities

• Configure and deploy POS equipment to store locations.
• Troubleshoot and repair returned POS equipment.
• Ensure lifecycle management for all POS equipment.

Skills

Problem-solving

Critical thinking

Strong communication

Analytical troubleshooting

Education

High school diploma or equivalent

Two years of technical training or equivalent experience

Tools

Microsoft Office

POS systems

IBM AS/400 systems

Job description

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Populus is an amazing company where our employees stay because they love their teams and the growth opportunities. Additionally, we offer a competitive 401K match, a generous paid time off package, and Health Benefits.

Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service. We work and lead with integrity, and we celebrate employees who exemplify our values. Come join our team!

The Sr. Equipment Deployment Technician is responsible for acquiring, receiving, shipping, testing, decommissioning, and the configuration of all Point of Sale (POS) equipment for 800+ ACE Cash Express store locations. This role is additionally responsible for assisting the Supervisor of Deployment with the training of new temporary and full-time Equipment Deployment Technicians, as well as ensuring compliance with legal/compliance/regulatory requirements for the safe handling, provisioning, and decommission of electronic products.

Duties and Responsibilities

• Configure and deploy POS equipment to ACE Cash Express store locations, to include computers, monitors, peripherals, receipt printers, check scanners, multi-function printers, battery backup systems, pin pads, etc.
• Troubleshoot and repair POS equipment returned from ACE Cash Express store locations, including repair and replacement of internal system components
• Lifecycle management for all POS equipment used at ACE Cash Express store locations. To include asset monitoring/tracking, inventory allocation, decommission, RMA, recycle, etc.
• Maintenance, reconciliation, and cadenced auditing of POS hardware inventory ledgers
• Prepare written materials (procedures, system level documentation, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information
• Consult with IT Management and other departments as needed
• Ensure proper notification to field operations and business stakeholders for upcoming services and shipments to/from ACE Cash Express store locations
• Track and monitor shipments to/from ACE Cash Express store locations and external vendors/channel partners
• Serve as the first escalation point for Equipment Deployment Technicians, and aid them in remediating complex issues
• Assist in the training and onboarding of new Equipment Deployment Technicians as needed
• Assist on strategic project deliverable work as needed
• Coordinate with outside vendors and channel partners for select services: to include warranty repair, RMA, auto-toner, etc.
• Proactive thought process and communication.
• Critical thinking and analytical troubleshooting.
• Aptitude and desire to learn new technologies.
• Strong organization and note taking skills.
• Strong verbal/written communication, time management, phone etiquette, and conflict resolution skills.

Minimum Qualifications

• High school diploma or equivalent is required
• Two years of technical training or equivalent experience with Intel-based PC hardware and/or two years of relevant POS experience is preferred
• Experience with printers, including repair and managed print, is preferred
• Strong knowledge and experience with desktop software Microsoft Office, Outlook, Excel, and Word is required
• Microsoft Operating System experience is required
• Experience with IBM AS/400 systems is preferred
• Strong problem-solving skillsets are required
• Experience working within IT ticketing systems and queues is required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand or walk; use hands to finger, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear. The employee must occasionally lift and/or move up to 50 lbs.

Position Type/Expected Hours of Work

This is an on-site position. Days and hours of work vary depending on business needs and range between 6:30am - 7:00pm central.

Travel

Travel to and from headquarters (HQ) location is required.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in some work environments can be moderate.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this job.

EEO Statement

Populus Financial Group provides an equal employment opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Student loan assistance

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