Sr. Epic Application Analyst (Document Imaging)

Memorialhermann; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Memorial Hermann is seeking a Senior Epic Application Analyst to advance the functionality and efficiency of Information Systems across Epic applications. This role requires intermediate to advanced analysis, design, configuration and implementation to ensure optimal workflow integration and user support.

You will provide ongoing Epic application support, collaborate with teams, and contribute to system training while demonstrating strong communication and problem-solving abilities.

Qualifications

• Associates degree preferred.
• Epic Certification required.
• 4+ years in healthcare IT/MIS analysis, design, testing and implementation.

Responsibilities

• Translates user Epic system needs into technical solutions.
• Performs project reviews and process walk-throughs for improvements.
• Provides technical knowledge in Epic and related software support.
• Participates in after-hours support on a rotating schedule.
• Develops plans, prioritizes work, and reports progress to management.
• Contributes to staff training and knowledge sharing.
• Maintains clear, proactive communication with users and stakeholders.

Skills

Epic application support

Healthcare IT

Analytical skills

Customer service

Team mentorship

Education

Associates degree

Epic Certification

Tools

Epic Gallery

Hyland OnBase

OpenText RightFax

Job description

Job Summary

The Senior Epic Application Analyst is responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications. This entails intermediate to advanced analysis, design, configuration and implementation. This position is responsible for ensuring integration of technology into effective workflow and process design as well as ensuring operational efficiency of assigned Epic applications and integrated technology. Provides advanced ongoing analysis, consultation, complex problem-solving, collaboration and application support to users. Also responsible for contributing to system training. The Senior Epic Application Analyst utilizes their knowledge and skills to function as a technical resource on Epic and assume higher level project responsibilities. This position typically reports to an ISD manager or above.

Job Description

Minimum Qualifications

• Education: Associates degree, preferred
• Licenses/Certifications: Epic Certification required

Experience / Knowledge / Skills:

• Four (4) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation or a combination of MIS and working knowledge of hospital operations required
• Industry training and increasingly responsible experience with knowledge and skills in a large, complex corporate Information System
• Previous Epic or other Health Information Systems experience required
• Experience administering and supporting enterprise Document Management Systems (DMS), such as Epic Gallery, Hyland OnBase, or similar platforms, including workflow configuration, user support, and troubleshooting.
• Experience managing and supporting enterprise fax solutions, such as OpenText RightFax or comparable fax platforms, including integrations, routing, monitoring, issue resolution, and end-user support is preferred
• Experience in supporting complex problems
• Experience in assisting other Analysts
• Intermediate to advanced knowledge of Epic application support, development tools and methodologies
• Good analytical skills and technical aptitude
• Good planning and organizational skills
• Good communication, collaboration and customer service skills
• Demonstrated pattern of growth in ability to lead others

PRINCIPAL ACCOUNTABILITIES

Systems Development

Translates user and department Epic system needs into technical solutions.

Performs project reviews and process walk throughs incorporating technical, clinical and business solutions that will enhance user user productivity and department service levels.

Technical Administration

Responsible for providing technical knowledge in the support of Epic as well as other software applications and operating systems.

Performs intermediate to advanced analysis, design, building, testing, and implementation of Epic and other computer programs and systems.

Demonstrates and applies information systems theory, processes and methodologies.

Technical Standards

Acts as an advocate for setting and enforcing technical development, application support and information management standards within and outside of the Information Systems Department.

Application Support

Demonstrates in-depth knowledge and techniques in supporting development projects and complex problem solving efforts involving Epic and other applications.

Participates in after-hours technical support by rotating call schedule on a regular basis.

Provides ongoing Epic support to users.

Planning & Coordinating

Develops, prioritizes and executes projects according to established schedules and timeframes.

Maintains an effective level of coordination on all assigned projects.

Documents and reports on all plans, priorities and schedules.

Informs Manager of status of all project assignments regularly

Training

Contributes to the preparation and delivery of training sessions for staff

Communications

Thinks, plans, leads and acts appropriately in tactical settings.

Demonstrates strong communication and interpersonal relationship skills.

Customer Service

Provides effective customer service by being courteous, polite and friendly toward others at all times.

Acknowledges customers immediately in order to determine need and help