Sr. Epic Analyst

CVS Health; United States; Remote; USD 79,000 - 159,000; Full time

Job summary

CVS Health seeks a Senior Epic Analyst to optimize Epic system solutions for enhanced patient care and operational efficiency. This role involves leading projects, providing technical support, and mentoring junior analysts. If you're passionate about transforming health care and have Epic certifications, we invite you to apply.

Benefits

Comprehensive medical plans

401(k) with matching

No-cost wellness programs

Tuition assistance

Qualifications

• Bachelor's degree or equivalent experience required.
• At least 3 years of relevant experience needed.
• Must possess at least two Epic Certifications.

Responsibilities

• Lead complex projects and provide advanced technical support.
• Troubleshoot and resolve system issues, enhance product performance.
• Develop and maintain documentation and deliver training.

Skills

Technical analysis

Project management

Problem solving

Communication

Education

Bachelor's degree

Epic Certifications (EpicCare Ambulatory, Healthy Planet)

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. We do it all with heart, each and every day.

Job Title: Senior Epic Analyst

Department: Information Technology/Health Information Management

Reports To: Epic Team Lead/Manager

Summary:

The Senior Epic Analyst is a subject matter expert in Epic systems, responsible for leading complex projects, providing advanced technical support, and mentoring junior analysts. This role involves in-depth analysis, design, and implementation of Epic system solutions to optimize workflows, enhance patient care, and improve operational efficiency. The Senior Epic Analyst serves as a key resource for troubleshooting complex issues and driving system improvements.

Responsibilities:

• Provide end-user support, analyze and diagnose system problems, identify root causes, and resolve issues or escalate as needed.
• Partner with vendors to troubleshoot and resolve system problems, improve product performance, and provide recommendations for system enhancements.
• Address technical issues during installation and maintenance activities.
• Design, implement, and support applications to ensure ongoing optimization and performance.
• Translate technical requirements into development specifications and support product management.
• Evaluate and document system updates, upgrades, and their impacts in collaboration with analysts and end users.
• Participate in system implementations, upgrades, and continuous improvement initiatives.
• Conduct system testing, validation, and quality assurance to ensure compliance and performance.
• Develop and maintain documentation, including build specifications, test scripts, and training materials, and deliver training when necessary.
• Collaborate with clinical staff and IT professionals to evaluate, design, develop, test, implement, and maintain systems.
• Ensure workstations, printers, scanners, mobile devices, and peripherals meet functional and compatibility requirements of Epic applications.
• Lead and collaborate on cross-functional application initiatives for seamless integration and optimal system performance.
• Maintain vendor certifications relevant to the application areas of responsibility.
• Support system integrations and interoperability with third-party applications and interfaces.
• Assist with after-hours activities such as go-lives, upgrades, downtimes, and other projects.

Scope and Level:

• Demonstrates comprehensive knowledge and mastery of advanced concepts within the field, driving improvements.
• Handles highly varied and complex duties, requiring sophisticated analysis and strategic thinking.
• Exercises substantial discretion in decision-making, escalating only critical issues.
• Communicates complex information effectively at all organizational levels.
• Demonstrates flexibility and adaptability to evolving needs.
• Exhibits high-level critical thinking and analytical skills.
• Takes ownership of work activities, ensuring accuracy and timely completion.
• Proactively undertakes responsibilities and supports team goals.

Qualifications:

Minimum:

• Bachelor's degree or equivalent experience.
• At least 3 years of related experience.
• Epic Certifications such as EpicCare Ambulatory, Healthy Planet, etc., with at least two certifications.

Additional Details:

Expected weekly hours: 40

Pay range: $79,310 - $158,620 (base salary, varies by experience and location)

This role may be eligible for bonuses or incentives.

Benefits:

• Comprehensive medical plans, 401(k) with matching, stock purchase plans.
• No-cost wellness programs, counseling, financial coaching.
• Flexible benefits including paid time off, family leave, tuition assistance, and more.

Application deadline: 08/04/2025

Qualified applicants with arrest or conviction records will be considered in accordance with law.