Sr Enterprise Business Services Analyst

Yuhaaviatam of San Manuel Nation; Brier (WA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Total Rewards package

Job summary

Yuhaaviatam of San Manuel Nation in the United States seeks an experienced IT leader to drive high-priority enterprise projects and mentor analysts. This role requires strong vendor management, policy knowledge, and the ability to translate business needs into technical solutions.

The ideal candidate has a Bachelor's degree in CS or related field and at least seven years of IT experience with enterprise-scale applications, ERP, and Microsoft 365.

Qualifications

• Bachelor's degree in Computer Science, Business Administration or a related field.
• Minimum seven (7) years experience in Information Technology working with enterprise-level applications and services.
• Experience with ERP, Workflow Systems, and Microsoft 365.
• Strong problem-solving and interpersonal communication skills.
• Ability to translate business needs into IT solutions and manage policy implementations.
• Knowledge of policy and procedures development and enforcement.

Responsibilities

• Leads and directs high-priority complex IT projects across departments.
• Mentors Business and Systems Analysts on systems and vendor management.
• Designs and maintains SLAs with enterprise partners and vendors.
• Keeps current with system capabilities and enterprise needs.
• Recommends changes to products and processes to improve operations.
• Develops and administers application training programs for staff.
• Fosters collaboration within IT to deliver services as a unified team.
• Performs other duties to support department efficiency.

Skills

Project Mgmt

Interpersonal comms

Problem solving

Enterprise systems

Policy & procedures

Education

Bachelor's degree in CS/Business Admin/related

Seven years IT experience with enterprise apps

Tools

ERP Systems

Workflow Systems

Microsoft 365

Marketing/Promotional Systems

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Leads and directs high-priority complex projects for assigned departments, which often require considerable resources and high levels of functional integration and interaction with enterprise sponsors.
2. Mentors new and existing Business and Systems Analysts on systems, processes, and vendor management.
3. Designs and maintains agreed-upon service level agreements with the enterprise and vendors.
4. Maintains knowledge of system capabilities and their application to the specific needs of the enterprise.
5. Remains current with system enhancements and new products and how they apply to the enterprise.
6. Recommends changes to products and processes to improve how we conduct business.
7. Develops and administers application training programs to improve the knowledge and performance of systems.
8. Creates and fosters collaborative relationships within the IT team to ensure a one-team mentality on how to deliver services to the enterprise.
9. Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

Bachelor's degree in Computer Science, Business Administration or a related field required.

Minimum seven (7) years experience in Information Technology working with enterprise-level applications and services required.

Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Extensive experience with enterprise-level Systems including but not limited to Enterprise Resource Planning (ERP), Workflow Systems, Microsoft 365, Promotional/Marketing Systems, and other enterprise-level systems.

Excellent problem-solving, interpersonal communication, and project management skills are required.

Must have a desire for achieving excellence in customer satisfaction, process, and product quality and reliability.

Must have intermediate knowledge of the internet, e-business disciplines, and standards.

Must be extremely detail-oriented with strong technical verbal and written communication skills and the ability to simplify terminology that a non-technical end-user and/or senior executive can understand.

Ability to effectively communicate with technical professionals, and a basic understanding of software architecture.

Demonstrated knowledge and experience in creating and implementing policy and procedures.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is in a climate-controlled office setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast-paced, high-demand environment.

Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.

San Manuel is one of the largest employers in California's Inland Empire. Managing one of the world's busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions. Each is an opportunity to learn, grow and contribute to a better future for all of us. Your commitment to San Manuel is matched by our commitment to you.

We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.