Sr. Engineering Program Manager - Customer Systems

Apple Inc.; Austin, Northern (TX, KY); Hybrid; USD 140,000 - 220,000; Full time

Job summary

Apple Inc. seeks a Sr. Engineering Program Manager for Customer Systems in Austin, TX. You will lead large, cross-functional initiatives spanning software and services, owning end-to-end delivery and aligning product development with business goals.

The role emphasizes design-through-launch oversight, collaboration with executive stakeholders, and leveraging Generative AI to streamline reporting and documentation across teams.

Qualifications

• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• 8+ years of software or program management experience in multi-functional teams.
• Proven end-to-end program management from design to launch with high-quality outcomes.
• Strong knowledge of product development processes; drive projects with precision and collaboration.
• Experience using Generative AI tools and LLMs to streamline workflows, documentation, and reporting.

Skills

Program management

Software project mgmt

Cross-functional leadership

End-to-end program mgmt

Generative AI / LLMs

Education

BSc in CS or related field

Tools

Generative AI tools

LLMs

Job description

Sr. Engineering Program Manager - Customer Systems

Austin, Texas, United States Software and Services

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.At Apple, we don’t just work, we innovate, create, and redefine what’s possible. We know that the magic happens at the intersection of hard work, creativity, and a vibrant work environment, and every customer interaction is a chance to amaze, inspire, and connect. By obsessing over the tiniest details, we create experiences that leave a lasting impact.Now, the Customer Experience Engineering program team is looking for an extraordinary Engineering Program Manager, someone with a sharp technological mind, a passion for solving complex challenges, and the drive to deliver ambitious, cross-functional projects in a fast-paced environment. Imagine influencing the experiences of over a billion customers worldwide, that’s the scale and impact of this role.If you thrive on challenge, love collaborating with brilliant teams, and get excited about shaping the future of cutting-edge technology, this is your moment. Are you ready to make a difference that only Apple can offer

Description

We are looking for a bold, curious, and driven program leader with a sharp sense of both technology and business. This role is for someone who thrives on challenge, taking full ownership of large, multi-functional initiatives, and delivering them end-to-end. If you are passionate about driving impact, shipping exceptional results, and shaping complex projects that touch millions of customers, this is your opportunity to shine.

Minimum Qualifications

• Bachelor’s degree in Computer Science or a related field, or equivalent experience.
• 8+ years of relevant experience in software and or program management.
• Strong software project management skills with experience leading large, multi-functional teams to deliver complex initiatives.
• Proven track record of managing programs end-to-end, from initial design through launch, ensuring high-quality outcomes.
• Deep knowledge of product development processes, with the ability to drive projects forward with precision, creativity, and collaboration.
• Proficiency in leveraging Generative AI tools and LLMs to streamline program management workflows, including technical documentation, automated status reporting, and data synthesis.

Preferred Qualifications

• Proven experience driving and delivering critical, end-to-end (E2E) project features across the company, collaborating effectively with multiple cross-functional teams.
• Adept at leveraging data from diverse sources to generate insights and make informed decisions that guide program direction.
• Exceptional verbal and written communication skills, with confidence presenting to executive leadership and influencing key stakeholders.
• Strong leadership skills with the ability to empower teams, foster collaboration, and maintain momentum in fast-paced, often ambiguous environments.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

Learn about accessibility in Apple’s workplace

Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.