Sr. Engineer - IT Service Delivery and Relationship Management

Toyota North America; Jackson (TN); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health care and wellness plans

Tuition reimbursement

Vehicle Purchase Discount

401(k) with company match

Job summary

Toyota North America is seeking a Sr. Engineer - IT Service Delivery and Relationship Management to be the central contact for IT activities, including infrastructure upgrades, application rollout support, and production engineering collaboration for plant expansions.

You will lead contract staff under a managed services agreement and report to the Manager - IT Service Delivery and Relationship Management. The role focuses on maintaining mission-critical systems, end-user support, and

Qualifications

• Bachelor's degree in CS/MIS or related field.
• 3+ years IT support experience.
• Experience leading small-to-medium IS projects up to $500k.
• Strong written and verbal communication to influence management.
• Experience in a Manufacturing environment.
• Experience working in Toyota environment.

Responsibilities

• Serve as central point of contact for IT activities, including IS initiatives.
• Lead a contract staff team under managed services.
• Support Manufacturing Information Services and plant expansions.
• Provide guidance and governance to ensure mission critical systems uptime.
• Collaborate with production engineering for infrastructure and rollout projects.
• Address non-standard requests and drive process improvements.

Skills

IT service delivery

Relationship management

Project management

Communication skills

Manufacturing experience

Toyota experience

Leadership

Education

Bachelor's degree in Computer Science / MIS

Equivalent work experience

Tools

Jira

Confluence

Job description

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

Overview

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who We’re Looking For

Toyota’s Manufacturing Information Systems Department is looking for a passionate and highly-motivated Sr. Engineer - IT Service Delivery and Relationship Management.

The primary responsibility of this role is to be a central point of contact for all IT activities, including information system (IS) initiatives, such as infrastructure upgrades, local and regional application rollout support, and partnering with production engineering for manufacturing plant expansions. This role is responsible for leading a team of contract staff under the managed services agreement.

Reporting to the Manager - IT Service Delivery and Relationship Management, the person in this role will support the Manufacturing Information Services department's objective to maintain and support mission critical systems and end users.

What You’ll Be Doing

• The primary focus is to provide a reliable technical infrastructure to serve the TMMTN facility, which includes technologies, systems, servers, networks, applications, and capacity planning and configuration management
• Provides advanced technical leadership to TCS Managed Services leveraging knowledge and resources to run, monitor, maintain and troubleshoot servers, desktops, telecom, audio/video equipment, wired network and wireless networks
• Engages all necessary parties including more senior individuals in order to convince and influence them to address and resolve issues impacting business
• Leverages process expertise to frame complex, diverse problems / issues enabling resolution and/or wide range of decisions; identifies, approves, and implements process improvements; defines, frames, and integrates new customer requirements
• Identifies new and better ways of meeting customer needs using all available tool and resources and to forecast future needs
• Address non-standard situations and requests, providing viable recommendations, solutions, and guidance
• Provide consultation and support for major projects and initiatives

What You Bring

• Bachelor’s degree in Computer Science, Management Information Systems or related discipline, or equivalent work experience
• 3 or more years of demonstrated IT support experience
• Experience managing small-to-medium IS projects (up to $500k), and supporting medium-sized teams of 4 – 10 people
• High-level communication skills to influence and persuade others
• Strong written and verbal communication skills with the ability to create and present concepts to make recommendations to management
• Ability to work under pressure
• Experience working in the Toyota environment
• Experience working in a Manufacturing environment

Added bonus if you have

• Detailed knowledge and experience with technologies and methodologies within a manufacturing environment
• Master’s Degree
• Experience implementing systems using any of the Agile methodologies and tools (Jira, Confluence)

What We’ll Bring

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.