Sr. Engineer - IT Service Delivery and Relationship Management

TMN Toyota Motor North America Company; Tennessee; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Teamwork culture

Tuition reimbursement

Vehicle Purchase Discount

Lease vehicle program

Health care & wellness plans

401(k) with company match

Paid holidays & PTO

Referral services

Job summary

Toyota is seeking a Sr. Engineer - IT Service Delivery and Relationship Management to act as the central point of contact for IT activities across manufacturing IS initiatives.

The role leads contract staff and partners with production engineering to support plant expansions, infrastructure upgrades, and regional application rollouts. The ideal candidate will manage medium-sized IS projects, communicate effectively with leadership, and bring experience in a manufacturing environment, ideally

Qualifications

• Bachelor's degree in Computer Science, MIS or related field, or equivalent experience.
• 3+ years IT support experience.
• Experience managing small-to-medium IS projects up to $500k and supporting 4–10 person teams.
• High-level communication skills to influence and persuade others.
• Strong written and verbal communication to present concepts to management.
• Ability to work under pressure.
• Experience working in the Toyota environment.
• Experience working in a Manufacturing environment.
• Bonus: detailed knowledge of technologies/methodologies in manufacturing.
• Master's Degree.
• Experience with Agile methodologies and Jira/Confluence.

Responsibilities

• Provide reliable technical infrastructure for the TMMTN facility, including systems, servers, networks, and capacity planning.
• Lead and coordinate with contract staff under the managed services agreement.
• Collaborate with production engineering for plant expansions and IS initiatives.
• Frame problems, propose solutions, and drive process improvements across IT services.
• Consult on major projects and initiatives to align with business goals.

Skills

Communication

Influence

Agile methods

IT support

Project leadership

Manufacturing IT

Toyota experience

Jira/Confluence

Education

Bachelor's degree in CS/MIS

Master's degree

Tools

Jira

Confluence

Job description

Overview

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us. Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we’re looking for

Toyota’s Manufacturing Information Systems Department is looking for a passionate and highly-motivated Sr. Engineer - IT Service Delivery and Relationship Management. The primary responsibility of this role is to be a central point of contact for all IT activities, including information system (IS) initiatives, such as infrastructure upgrades, local and regional application rollout support, and partnering with production engineering for manufacturing plant expansions. This role is responsible for leading a team of contract staff under the managed services agreement. Reporting to the Manager - IT Service Delivery and Relationship Management, the person in this role will support the Manufacturing Information Services department's objective to maintain and support mission critical systems and end users.

What you’ll be doing

The primary focus is to provide a reliable technical infrastructure to serve the TMMTN facility, which includes technologies, systems, servers, networks, applications, and capacity planning and configuration management. Provides advanced technical leadership to TCS Managed Services leveraging knowledge and resources to run, monitor, maintain and troubleshoot servers, desktops, telecom, audio/video equipment, wired network and wireless networks. Engages all necessary parties including more senior individuals in order to convince and influence them to address and resolve issues impacting business. Leverages process expertise to frame complex, diverse problems / issues enabling resolution and/or wide range of decisions; identifies, approves, and implements process improvements; defines, frames, and integrates new customer requirements. Identifies new and better ways of meeting customer needs using all available tool and resources and to forecast future needs. Address non-standard situations and requests, providing viable recommendations, solutions, and guidance. Provide consultation and support for major projects and initiatives.

What you bring

• Bachelor's degree in Computer Science, Management Information Systems or related discipline, or equivalent work experience
• 3 or more years of demonstrated IT support experience
• Experience managing small-to-medium IS projects (up to $500k), and supporting medium-sized teams of 4-10 people
• High-level communication skills to influence and persuade others
• Strong written and verbal communication skills with the ability to create and present concepts to make recommendations to management
• Ability to work under pressure
• Experience working in the Toyota environment
• Experience working in a Manufacturing environment
• Added bonus if you have Detailed knowledge and experience with technologies and methodologies within a manufacturing environment
• Master's Degree
• Experience implementing systems using any of the Agile methodologies and tools (Jira, Confluence)

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Career Possibilities

At Toyota, we don’t just have a vision, but a group of talented, dedicated people who work hard every day to turn that vision into reality. Our mission is to build a future where everyone has the freedom to move. We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place. Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths — to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.