Sr. Engagement Manager - 11474

Coupa; Oregon (WI); On-site; USD 110,000 - 195,000; Full time

Benefits offered by this job

Global Wellness Days

BirthdayTime-Off

VolunteerTimeOff

EAP

Job summary

Coupa seeks a Senior Engagement Manager to drive successful go-live implementations of the Coupa platform at client sites. You will manage reporting, risk analysis, and resource alignment, working with our Professional Services team and partners to deliver value.

You will bring deep experience in procure-to-pay, strong client management, and familiarity with SaaS and major financial systems. This role emphasizes strategic business discussions and hands-on platform demonstrations.

Qualifications

• Experience with procure-to-pay processes and ERP/workflow integrations.
• Consulting experience with either internal or external teams for go-live deployments.
• Strong client management and communication skills for successful deployments.

Responsibilities

• Establish partnerships with customers and guide them to successful go-lives.
• Lead all implementation phases from mobilization to deployment.
• Collaborate with Coupa services partners during implementation.
• Engage customers in strategic discussions beyond basic features.

Skills

Procure to Pay

SaaS

Client management

Senior consulting

ERP/Financial software

Tools

Ariba

Concur

NetSuite

Salesforce

Workday

SAP

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we’re at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of the Sr.Engagement Manager to Coupa:

As an Sr. Engagement Manager at Coupa, you will implement the Coupa solution at various client sites. Whether the projects are executed directly by the Professional Services team or in collaboration with our network of implementation partners, you will ensure the successful 'go-live' of the customer.

As the ambassador of system expertise and best practices aligned with customer business goals, you will manage reporting, risk analysis, and resource alignment for project delivery, both individually and collaboratively on and off client sites

What You’ll Do

• Establish robust partnerships with customers and colleagues, guiding them towards their goals for a successful and timely implementation.
• Take the lead in all implementation phases, from mobilization to deployment.
• Lead discussions on process optimization and best practices.
• Collaborate closely with Coupa services partners throughout the implementation.
• Engage customers in strategic business need discussions beyond feature/function basics.
• Provide technical and functional expertise, demonstrate the full Coupa platform, and tailor implementations to meet unique customer business needs.

What You Will Bring to Coupa

• Highly desirable experience with Procure to Pay processes.
• Proven systems applications consulting experience, either internally or externally.
• Strong client management skills for successful go-live implementations, preferably in procurement, AP, and/or Expense Management.
• Experience with Software as a Service (SaaS) and familiarity with financial accounting, customer management, and sales force automation software.
• Previous senior consulting expertise with applications like Ariba, Concur, NetSuite, Basware, OB10, Salesforce.com, Workday, Great Plains, ACT, Oracle, SAP, coupled with strong communication skills.

¥11,569,000 - ¥16,197,000 a year

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days:Enjoy two designated, company-wide paid wellness daysoffeach year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• BirthdayTime-Off:Celebrate your day!Coupa provides a paid dayoffon yourbirthdayor another day of your choice within yourbirthdaymonth.
• VolunteerTimeOff(VTO):Giving back is in our DNA.We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP):Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
• Business Travel Protection:Travel with peace of mind.Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel.
• Referral Bonus Program:Share the Coupa experience!Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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