Sr Principal Engagement Manager - 11390

Coupa Software Inc.; Chicago (IL); On-site; USD 152,000 - 213,000; Full time

Benefits offered by this job

Global Wellness Days

BirthdayTime-Off

VolunteerTimeOff (VTO)

Job summary

Coupa Software Inc. seeks a Sr. Principal Engagement Manager to lead end-to-end implementation of the Coupa platform for large strategic customers across the Americas.

You will act as a senior contributor, aligning solutions with business objectives while ensuring quality, predictability, and operational excellence. You will collaborate with customers, internal teams, and partners to oversee execution, governance, and risk management, mentoring Engagement Managers and driving successful outcomes

Qualifications

• 10+ years of experience in systems applications consulting, Professional Services, or enterprise software delivery.
• 5+ years in program or project leadership roles.
• Proven experience leading complex enterprise SaaS implementations across large organizations.
• Strong executive presence with the ability to influence stakeholders at all levels, including C-suite.
• Experience providing strategic oversight, executive governance, and leadership across multi-project portfolios.

Responsibilities

• Own end-to-end delivery of complex customer engagements, on time and within budget.
• Serve as the primary point of contact for customers and partners, managing executive expectations.
• Lead implementations from mobilization through deployment and go-live with governance and resource planning.
• Proactively manage risks, issues, and escalations, ensuring timely resolution.
• Oversee project financial performance including forecasting, KPI achievement, and health of engagements.
• Act as senior engagement leader across a portfolio of strategic engagements; mentor Engagement Managers.
• Partner with customers and internal stakeholders on business transformation initiatives.
• Drive successful outcomes across multiple AI and digital transformation engagements.

Skills

Enterprise SaaS delivery

Program leadership

Executive stakeholder mgmt

AI & Agile delivery

Tools

SAP

Oracle

NetSuite

Salesforce

Workday

Ariba

Concur

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

As a Sr. Principal Engagement Manager at Coupa, you will lead the end-to-endimplementation of the Coupa platform for large and strategic customers across theAmericas region. Operating as a senior individual contributor, you will be responsible fordelivering successful customer outcomes while aligning solutions with business objectivesand ensuring projects are executed with quality, predictability, and operational excellence.

You will work closely with customers, internal teams, and certified implementation partners tooversee execution, governance, resource alignment, and risk management. In addition, youmay occasionally serve as a Delivery Executive Sponsor (DES), providing strategic oversightacross a portfolio of engagements, mentoring Engagement Managers, and stepping induring critical situations to help drive successful outcomes and maintain executive alignment

What You’ll Do

• Own end-to-end delivery of complex customer engagements, ensuring projects are delivered withquality, on time, and within budget.
• Serve as the primary point of contact for customers and partners, building trusted relationships andmanaging executive stakeholder expectations.
• Lead implementations from mobilization through deployment and go-live, including governance,resource planning, and adherence to Coupa methodologies.
• Proactively manage risks, issues, and escalations, driving timely resolution and maintaining a clearpath to successful delivery.
• Oversee project financial performance, including forecasting, contract compliance, KPI achievement,and overall engagement health.
• At times, act as senior engagement leader across a portfolio of strategic engagements, providingexecutive governance and ensuring delivery excellence
• Mentor and provide guidance to Engagement Managers, sharing best practices and supporting successful execution across multiple projects.
• Partner with customers and internal stakeholders on business transformation initiatives, helpingorganizations maximize the value of their investment in Coupa.

What You Will Bring to Coupa

• 10+ years of experience in systems applications consulting, Professional Services, or enterprisesoftware delivery environments, with at least 5 years in program or project leadership roles.
• Proven experience leading complex enterprise SaaS implementations and managing multipleconcurrent engagements across large organizations.
• Strong executive presence with the ability to build trusted relationships and influence stakeholders atall levels, including C-suite executives.
• Experience providing strategic oversight, executive governance, and leadership support across a portfolio of projects, including managing escalations and driving successful outcomes.

AI & Agile Experience

• Led delivery of enterprise AI and Generative AI initiatives using Agile methodologies, from use-case definition through deployment and adoption.
• Managed cross-functional teams across product, engineering, data science, andbusiness functions to deliver scalable AI solutions.
• Facilitated Agile ceremonies, sprint planning, backlog refinement, and releasemanagement to drive predictable delivery and continuous improvement.
• Directed program governance, risk management, stakeholder communications, andexecutive reporting across multiple AI and digital transformation engagements.

AI & Agile Capabilities:

• AI Strategy & Roadmap Development, Generative AI, Machine Learning, Intelligent Automation, and AI Use Case Prioritization.
• Agile Program & Project Management, Scrum, Kanban, SAFe, Sprint Planning, BacklogManagement, and Release Planning.
• Cross-Functional Team Leadership, Stakeholder Management, ExecutiveCommunication, Change Management, and Organizational Adoption.
• Portfolio Governance, Risk & Dependency Management, Resource Planning, Budget Management, Vendor Management, and KPI Tracking.

Program Governance

• Managed program governance, delivery risks, budgets, and executive
• Demonstrated ability to mentor and develop project leaders or Engagement Managers while fosteringcollaboration across cross-functional teams and implementation partners.
• Strong analytical, financial, and problem-solving skills, including experience with forecasting, KPImanagement, contract compliance, and engagement health.
• Experience with enterprise applications and digital transformation initiatives, including platforms suchas SAP, Oracle, NetSuite, Salesforce, Workday, Ariba, Concur, or other SaaS solutions; Business SpendManagement experience is highly desirable.
• High levels of ownership, adaptability, and professionalism, with excellent communication skills andthe ability to travel as required to support customers across the Americas region.

The estimated pay range for this role is $152,000 - $213,333

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days:Enjoy two designated, company-wide paid wellness daysoffeach year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• BirthdayTime-Off:Celebrate your day!Coupa provides a paid dayoffon yourbirthdayor another day of your choice within yourbirthdaymonth.
• VolunteerTimeOff(VTO):Giving back is in our DNA.We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP):Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
• Business Travel Protection:Travel with peace of mind.Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel.
• Referral Bonus Program:Share the Coupa experience!Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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