Sr. Employee Experience Specialist

Arizona Federal Credit Union; Phoenix, Northern (AZ, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Arizona Federal Credit Union is seeking a Senior Employee Experience Specialist to coordinate engagement programs, EEGs, and communication efforts across the organization.

You will partner with leaders and cross-functional teams to promote belonging, recognition, and a strong workplace culture, while tracking outcomes and driving continuous improvement.

This hybrid role requires strong project coordination, executive communication, and the ability to manage multiple initiatives with discretion.

Qualifications

• High School diploma or GED required and 1+ years in employee engagement or related programs.
• Experience coordinating large programs, events, or initiatives and preparing leadership-ready summaries.
• Strong written and verbal English communication skills and ability to work cross-functionally.

Responsibilities

• Coordinate and lead employee experience programs, events, campaigns, and initiatives from planning through execution and follow-up.
• Support EEGs, culture initiatives, and volunteer programs that strengthen belonging and community impact.
• Develop and maintain employee communications, announcements, and program materials; align with leadership needs.
• Support recognition programs and employee listening efforts, analyze feedback, and summarize themes for improvements.
• Track program activity and outcomes; improve tools and processes for consistency and impact.

Skills

Project coordination

Communication

English proficiency

Microsoft Office

Team collaboration

Relationship building

Education

High School diploma or GED

Tools

Microsoft Office

Teams

Intranet platforms

Survey tools

Reporting dashboards

Job description

Description

Job Summary Overview

The Senior Employee Experience Specialist is responsible for supporting and coordinating employee experience programs that promote engagement, recognition, belonging, communication, and connection across Arizona Financial. This role helps manage employee initiatives, support Employee Engagement Groups (EEGs), coordinate events and communications, track program outcomes, and partner with leaders and cross-functional teams to enhance the overall employee experience.

Essential Job Functions

Employee Experience Program Coordination

• Leads all employee experience programs, events, campaigns, and initiatives from planning through execution and follow-up.
• Manages project timelines, deliverables, logistics, stakeholder updates, and action items to ensure initiatives are completed effectively.

Employee Engagement Groups and Culture Initiatives

• Leads and supports Employee Engagement Groups (EEGs), culture initiatives, volunteer efforts, and employee-led programs that strengthen belonging, connection, and community impact.
• Partners with EEG leads, executive sponsors, leaders, and cross-functional teams to support planning, communications, execution, and alignment with organizational goals.

Employee Communications and Content Support

• Develops, updates, and maintains employee-facing communications, intranet content, announcements, recognition features, event updates, and program materials to ensure information is accurate, accessible, timely, and aligned with employee communication needs.
• Creates clear, engaging content and presentation materials that support employee engagement, recognition, culture, and program awareness.

Recognition, Engagement, and Employee Listening

• Supports employee recognition programs and employee listening efforts, including the development, deployment, analysis, and reporting of employee engagement surveys and feedback processes.
• Summarizes feedback, identifies themes and opportunities, and recommends practical improvements to strengthen employee experience.

Program Measurement and Continuous Improvement

• Tracks program activity, participation, outcomes, and effectiveness to support reporting, decision-making, and continuous improvement.
• Improves tools, templates, processes, workflows, and communication approaches to increase consistency, efficiency, and employee impact.

Cross-Functional Partnership

• Builds effective working relationships with leaders, employees, EEG leads, executive sponsors, Organizational Development, and internal partners to support training, rollout, awareness, program delivery, and alignment.

• Performs other job-related duties as assigned.

Requirements

Position Required Qualifications

Minimum Education and Experience

• High School diploma or GED required
• One or more years of experience managing and developing employee engagement, employee experience, organizational development, or related people-program initiatives, including handling large projects, programs, events, or organizational initiatives.
• Proven experience preparing employee communications, reports, presentations, project updates, and leadership-ready summaries.

OR

• Two or more years of experience handling large projects, programs, events, or organizational initiatives.

Knowledge, Skills, and Abilities

• Ability to read, write, and speak English effectively.
• Proficiency with PC software applications in a Windows environment, including Microsoft Outlook, Word, Excel, PowerPoint, Teams, and related collaboration tools.
• Excellent verbal and written communication skills, with strong grammar, proofreading, editing, and sentence structure.
• Strong project coordination skills, including prioritization, timeline management, detail tracking, follow-through, and managing multiple initiatives simultaneously.
• Ability to work independently and collaboratively while self-managing time, deadlines, and shifting priorities.
• Flexible and adaptable when responding to unforeseen changes, competing priorities, or evolving business needs.
• Ability to handle confidential and sensitive information with professionalism, discretion, and sound judgment.
• Strong relationship and rapport-building skills with employees, leaders, EEG leads, executive sponsors, and cross-functional partners.

Licenses, Training, and Certifications Required

None.

Preferred Qualifications

• Experience supporting Employee Engagement Groups, culture committees, or employee-led councils.
• Experience supporting committees, volunteer programs, culture initiatives, or cross-functional teams preferred.
• Experience supporting employee feedback systems such as surveys, focus groups, listening sessions, action planning, or feedback analysis.
• Experience partnering with project stakeholders, or cross-functional teams to support employee-facing programs or initiatives.
• Experience with survey tools, reporting dashboards, project management platforms, intranet platforms, Microsoft Office, or employee communication systems.

Hybrid Work Environment and Physical Demands

• Regularly required to sit or stand and use hands for computer keyboarding and other office equipment.
• Occasionally required to reach, lift, and/or move items up to 50 pounds.
• Requires close, distance, and peripheral vision for computer and office work.
• Must be able to travel independently to department, branch, event, or meeting locations as needed.

NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.