Sr. Dispatcher

The Kenan Advantage Group; Trenton (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

The Kenan Advantage Group is seeking an experienced dispatch supervisor in Michigan to oversee driver performance, coordinate daily deliveries, and ensure on-time service. This role requires coordinating with shippers and customers in a fast-paced environment.

You will mentor dispatch staff, plan routes for chemical trailers, and utilize TMW Dispatch while maintaining clear communication with customers and internal teams.

Qualifications

• Minimum 3 years of dispatching experience.
• Excellent conflict resolution and communication skills.
• Knowledge and ability to use Word and Excel.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Lead and mentor dispatching staff.
• Plan deliveries to inventory-managed retail outlets.
• Communicate with shippers and 3PLs.
• Provide frontline customer service for existing accounts.
• Monitor e-mail and web portals for orders and communication.
• Daily tracking of all chemical trailers; use TMW Dispatch.

Skills

Conflict resolution

Oral and written communication

Interpersonal communication

Team leadership

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

TMW Dispatch

Microsoft Word

Microsoft Excel

Job description

Position Summary

This position's daily responsibilities include managing drivers, oversee customer deliveries along with tracking equipment.

Essential Functions

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Lead and mentor dispatching staff
• Plan deliveries to inventory-managed retail gas outlets
• Communicate with shippers and 3PL's
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, customer request and communication between team members
• Monitor web portals and input necessary information
• Using TMW Dispatch system
• Daily tracking of all chemical trailers
• Divide dispatch responsibilities with other team members
• Work in a fast-paced environment

Qualifications

• High school diploma or equivalent; Bachelor Degree preferred
• Minimum 3 years of dispatching experience
• Excellent conflict resolution and skills
• Effective oral, written and interpersonal communication skills
• Knowledge and ability to use Word and Excel

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

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