Sr. Dispatcher

Kenan Advantage Group; Midland (MI); On-site; USD 48,000 - 72,000; Full time

Job summary

Kenan Advantage Group in Michigan is seeking an experienced Dispatcher to execute daily freight movement plans within the Midland area. You will manage driver schedules, coordinate with suppliers, and provide frontline service to our accounts.

The role requires strong communication, reliability, and problem-solving under tight timelines. On-site position with collaboration across operations and sales, with opportunities for process improvement.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 5 years of dispatching experience.
• Excellent conflict resolution and communication skills.

Responsibilities

• Plan and execute daily freight movement within the assigned area.
• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Lead and mentor dispatching staff.
• Receive orders from suppliers and dealers.
• Provide frontline customer service for existing accounts.
• Monitor emails and web portals for orders and inventory updates.
• Create loads in dispatch system and log incidents.

Skills

Dispatching experience

Conflict resolution

Communication skills

Team leadership

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

KITS

Job description

Position SummaryThis position is responsible for executing a daily plan for movement of all freight within an assigned area.Essential FunctionsAssess customer needs and timing of deliveriesManage daily delivery schedule for driversLead and mentor dispatching staffPlan deliveries to inventory-managed retail gas outletsReceive orders from suppliers, gas station dealers, and renewable fuels distributorsProvide frontline customer service for existing accountsAnswer all incoming phone calls promptly and courteouslyMonitor e-mail for incoming orders, inventory updates, and communication between team membersMonitor web portals for station inventoriesSolicit freight from customersCreate loads in dispatch systemDivide dispatch responsibilities with other team membersEnter incidents into KITS (incident reporting system)QualificationsHigh school diploma or equivalent; Bachelor Degree preferred5 years of dispatching experienceExcellent conflict resolution and skillsEffective oral, written and interpersonal communication skillsNote: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.2. Provide constructive guidance to other employees and representatives of third parties.3. Contribute to providing the highest quality of products and services to customers.#LI-ONSITE#LI-JQ1