Sr. Dispatcher

Kenan Advantage Group; Baytown (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Kenan Advantage Group is seeking a dispatch-focused professional to execute daily freight movement plans within an assigned area. You will manage driver schedules, lead dispatch staff, and coordinate deliveries to inventory-managed retail outlets while providing frontline customer service.

The role requires 5 years of dispatching experience and excellent communication skills to ensure timely, safe, and efficient operations across the distribution network.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum 5 years of dispatching experience.
• Excellent conflict resolution and interpersonal communication skills.
• Strong oral and written communication abilities.

Responsibilities

• Execute daily movement plan for all freight within the assigned area.
• Manage daily delivery schedule for drivers and coordinate timing with customers.
• Lead and mentor dispatching staff to ensure efficient operations.
• Plan deliveries to inventory-managed retail outlets and receive orders from suppliers.
• Provide frontline customer service for existing accounts and respond promptly to inquiries.

Skills

Conflict resolution

Excellent communication

Interpersonal skills

Education

High school diploma

Bachelor degree preferred

Tools

Dispatch system

KITS

Job description

Position Summary

This position is responsible for executing a daily plan for movement of all freight within an assigned area.

Essential Functions

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Lead and mentor dispatching staff
• Plan deliveries to inventory-managed retail gas outlets
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, inventory updates, and communication between team members
• Monitor web portals for station inventories
• Solicit freight from customers
• Create loads in dispatch system
• Divide dispatch responsibilities with other team members
• Enter incidents into KITS (incident reporting system)

Qualifications

• High school diploma or equivalent; Bachelor Degree preferred
• 5 years of dispatching experience
• Excellent conflict resolution and skills
• Effective oral, written and interpersonal communication skills

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

1.Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.

2.Provide constructive guidance to other employees and representatives of third parties.

3.Contribute to providing the highest quality of products and services to customers.

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