Sr. Director, Technical Client Engagement Manager, Digital Banking

Ignite Banking; Charlotte (NC); Remote; USD 180,000 - 240,000; Full time

Job summary

Ignite Banking is seeking a Senior Director, Technical Client Engagement Manager to lead complex client relationships and shape technology architectures within the digital banking space. This role sits in our Technology Strategy & Delivery Practice and serves as the primary contact for executive stakeholders.

The successful candidate will guide planning, execution, and delivery across diverse banking platforms, building trusted client partnerships and aligning solutions with business strategy.

Qualifications

• 15+ years in banking/financial services technology delivery.
• 15+ years of technical delivery experience, hands-on
• Strong ability to translate technology outcomes into business value.

Responsibilities

• Build and sustain executive relationships with major banking clients.
• Direct end-to-end delivery of technology consulting engagements.
• Manage client expectations and maintain high satisfaction.
• Lead multi-team delivery, defining resources, schedules, and budgets.
• Shape technology roadmaps and resolve cross-program dependencies.
• Identify risks and ensure mitigation across initiatives.

Skills

Executive relationships

Delivery leadership

Client engagement

Technical consulting

Agile and traditional

Banking domain knowledge

Stakeholder management

Tools

FIS

Fiserv

Q2

ACi

Job description

Overview

Ignite Banking is seeking a Senior Director, Technical Client Engagement Manager to lead complex client relationships, shape technical solution architectures, and drive enterprise technology roadmaps within the digital banking space. This senior, client-facing role sits within our Technology Strategy & Delivery Practice and serves as the primary point of contact for executive stakeholders. The successful candidate will combine deep technical expertise, strong banking industry experience, and proven leadership to deliver high-impact digital transformation and application development initiatives, and a strong ability to build and maintain relationships based on earned trust and accountability.

This leader will guide planning, execution, and delivery across diverse banking platforms and vendors, ensuring client objectives are achieved with excellence. A strong ability to build trusted relationships, advocate for client priorities, and align solutions with broader business strategies is critical to success.

Key Responsibilities

• Build and sustain long-term executive relationships with major banking clients, ensuring alignment with technical and business goals.

• Lead the end-to-end delivery of technology consulting engagements, including planning, execution, and oversight of complex multi-team initiatives.

• Serve as the trusted advisor and primary point of contact for clients, managing expectations and ensuring a high level of satisfaction.

• Assemble and guide project teams, define resource needs, establish schedules, and ensure projects are delivered on time, within scope, and budget.

• Partner with clients to shape technology roadmaps, define deliverables, and resolve dependencies and impediments across programs.

• Identify risks, issues, and interdependencies across initiatives, ensuring effective mitigation and integration.

• Actively manages stakeholder partnerships, identify and mitigate project risks, ensuring that projects are delivered on time and within budget

• Contribute and/or lead the clarification of project scope, objectives, desired outcomes, as well as the role and function of each team member, to effectively coordinate the activities of the team.

• Management and oversight of technical dependencies (1st and 3rd party), and integration of interrelated projects

• Apply expertise in both Agile and traditional delivery methods, adapting approaches to fit client environments and business needs.

• Demonstrate understanding of the business impact of technology initiatives and translate technical outcomes into business value.

The successful candidate will have:

• A wide understanding of key platforms within banking/enterprise technology, including digital banking, and vendors serving large regional and small community banks (Fiserv, Jack Henry, Bottomline, Q2, ACI, FIS, Hogan etc.)

• Significant banking experience, across technology delivery functions, and a unique ability to identify solutions to complex business and technology problems

• Strong ability to analyze, discover, architect, and propose solutions to complex technical problems in alignment with broader client business/technology strategy and roadmaps

• Ability to analyze variable technical/resource/delivery factors and determine the best course of action

• Solid understanding of software development life cycle. Expert knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment.

• 15+ years of banking experience (ideally within Commercial/Treasury and/or merger, acquisition, conversion experience)

• 15+ years of technical experience, delivery focused, hands-on, self starter

• Prior consulting experience preferred

Compensation:

Salary + Bonus

Location:

Remote (~10-25% travel)

About Our Team & Culture

Ignite Banking is a high-performing team of senior consultants working on mission-critical, complex financial services projects. We are united by a shared belief that innovation, accountability, and collaboration drive the best results.

Our culture is built on five guiding principles:

• Treat people well – Our employees are our greatest asset.

• Create opportunities – Drive growth, value, and satisfaction.

• Take ownership – Empower and enable associates.

• Go beyond the expected – Success requires more than the minimum.

• Celebrate wins – Recognize and appreciate all contributions.

Who We Hire

We seek individuals who thrive in dynamic environments, embrace technical and business complexity, and are motivated to deliver meaningful impact. Whether your expertise lies in digital or payments technologies, enterprise data strategy, or operational transformation, Ignite Banking is a place where ambitious and talented professionals can grow and make a difference.

About Us

Ignite Banking is a boutique consulting firm serving exclusively banks and financial institutions in hands-on technology delivery roles. We are not a staffing firm. We are a trusted partner to our clients, standing shoulder to shoulder with them while we work together to deliver technically complex capabilities/projects/programs.

Our engagements support all aspects of retail and commercial banking, including digital channel transformation, payments, core banking, software and outsourcing, enterprise distributed software, and beyond. Our experts help our clients navigate the most challenging aspects of selecting and implementing new technology, saving them time, frustration, and financial resources.

Our consultants have a deep and thorough knowledge of the major enterprise banking platforms and digital channel vendors. Our understanding of the various market offerings allows us to separate fact from spin, and provide clients unbiased guidance about which products best suit their needs. Our experts collaborate with key stakeholders across the enterprise, and partner with vendors to find the right solution to achieve business goals.

We select associates based on how well their specific background and subject matter expertise aligns with the needs of the clients we serve. Our consultants share a can-do, roll-up-your-sleeves approach. We’re team players, and we’re in the trenches with our clients, ready to do the hard work it takes to build a stronger, more efficient organization. In short, we have the right solution and the relevant people to create real results.