Sr Director - Sales Operation & Analytics

ProAmpac Holdings, Inc.; Chicago (IL); On-site; USD 186,000 - 226,000; Full time

Job summary

ProAmpac Holdings, Inc. is seeking a Senior Director of Global Sales Operations & Analytics to shape and scale a world-class commercial operations group. You will lead strategy, processes, systems, analytics, and governance to boost sales effectiveness and forecasting accuracy.

You will partner with Sales, Finance, IT, and BI to optimize commercial processes and deliver data-driven decisions, with a focus on governance, dashboards, and KPI reporting.

Qualifications

• 10+ years of progressive experience in Sales Operations, Commercial Excellence, Revenue Operations, Business Analytics, or related leadership roles.
• Bachelor's degree required; MBA or advanced business degree strongly preferred.
• 5+ years of leadership experience managing teams and cross-functional initiatives.
• Proven experience developing and implementing sales processes, CRM strategies, forecasting methodologies, and performance management programs.
• Experience leading CRM platforms (Salesforce, MS Dynamics, SAP CRM) including governance and adoption.

Responsibilities

• Lead end-to-end commercial processes including lead, opportunity management, quoting, forecasting, and order conversion.
• Develop and implement a global sales operations strategy to improve efficiency and scalability.
• Own CRM strategy, governance, and user adoption across the organization.
• Establish standardized sales methodologies, pipeline stages, and forecasting processes for better visibility.
• Drive forecasting accuracy and pipeline health through data analysis and performance reviews.
• Collaborate with Sales, Finance, IT, and BI teams to align systems and reporting requirements.
• Ensure data integrity, governance, and compliance across platforms.

Skills

Sales Operations

Forecasting

CRM governance

Dashboards

Change management

Education

Bachelor's degree

MBA or advanced degree

Tools

Salesforce

Microsoft Dynamics

SAP CRM

Job description

Salary: $226,600 USD per year

Pay or shift range: $185,700 USD to $226,000 USD

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

We are seeking an accomplished and visionary Senior Director, Global Sales Operations & Analytics, to develop and scale a best-in-class commercial operations function that enables sales teams to achieve profitable growth. This role drives the strategy, processes, systems, analytics, and governance required to improve sales effectiveness, forecasting accuracy, customer insights, and overall commercial performance. The position serves as a key partner to Sales Leadership, Finance, IT, and Business Intelligence teams to optimize commercial processes and support data-driven decision making.

Essential Duties and Tasks

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

• Lead and optimize end-to-end commercial processes, including lead management, opportunity management, quoting, forecasting, and order conversion.
• Develop and implement a global sales operations strategy that improves efficiency, scalability, and commercial performance.
• Own the CRM strategy, roadmap, governance, and user adoption across the organization.
• Establish standardized sales methodologies, pipeline stages, and forecasting processes to improve visibility and predictability.
• Drive forecasting accuracy and pipeline health through data analysis, reporting, and sales performance reviews.
• Partner with Sales, Finance, IT, and Business Intelligence teams to align systems, processes, and reporting requirements.
• Ensure data integrity, governance, and compliance by establishing standards, controls, and accountability measures.
• Design, develop, and maintain executive dashboards, KPIs, and performance reporting that provide actionable business insights.
• Identify process improvement opportunities and lead initiatives that increase sales productivity and operational effectiveness.
• Oversee integration and optimization of CRM, ERP, analytics, and other commercial technology platforms.
• Leverage advanced analytics to evaluate customer, market, pipeline, and sales performance trends and recommend actions.
• Lead change management efforts, training programs, and governance processes to drive adoption of new tools and processes.
• Establish and monitor commercial performance metrics that support revenue growth, profitability, and strategic objectives.
• Collaborate with senior leadership to support business planning, resource allocation, and strategic decision-making.
• Foster a culture of continuous improvement, accountability, and data-driven decision making across the commercial organization.
• All other duties as assigned.

Qualifications, Education and Experience

• 10+ years of progressive experience in Sales Operations, Commercial Excellence, Revenue Operations, Business Analytics, or related commercial leadership roles.
• Bachelor's degree required; MBA or advanced business degree strongly preferred
• 5+ years of leadership experience managing teams and driving cross-functional initiatives across Sales, Finance, IT, and Operations.
• Proven experience developing and implementing sales processes, CRM strategies, forecasting methodologies, and commercial performance management programs.
• Demonstrated success leading CRM platforms (Salesforce, Microsoft Dynamics, SAP CRM, or similar) including governance, adoption, and optimization.
• Experience designing and deploying reporting, dashboards, KPIs, and analytics tools that support executive decision-making.
• Strong background in forecasting, pipeline management, revenue planning, and sales performance analysis.
• Experience integrating CRM, ERP, Business Intelligence, and analytics platforms to create scalable commercial processes.
• Proven track record of leading organizational change, process improvement, and technology implementation initiatives.
• Experience supporting multi-site and/or global commercial organizations preferred.

Qualifications

Education

Required

• Bachelors or better

Experience

Required

• 10 years: progressive experience in Sales Operations, Commercial Excellence, Revenue Operations, Business Analytics, or related commercial leadership roles.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Category: Operational Excellence Full-Time