Sr. Director, Retail Strategy, Analytics, Innovation

Samsung; Plano (TX); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Life at Samsung

Benefits program

MBO bonus

Job summary

Samsung Electronics America seeks an experienced Retail Strategy & Analytics leader to define and drive a unified retail strategy across SES, MX Retail and CE Retail. You will own analytics, KPIs, and reporting to inform assortment, staffing, customer experience, and performance accountability.

Lead pilots in innovation, partner with operations to standardize processes, and develop a data roadmap that supports current and future business needs.

Qualifications

• 15+ years in retail strategy or analytics.
• 10+ years in leadership roles.
• Consulting firm experience preferred.

Responsibilities

• Define and drive a unified retail strategy across Samsung Experience Stores, MX Retail and CE Retail.
• Own retail performance analytics, KPIs, and reporting to inform decisions on assortment, staffing, customer experience, and accountability.
• Lead pilots and innovation initiatives (new formats, digital tools, AI) and scale proven concepts.
• Partner with backend operations and store leadership to identify process improvements and embed data-driven optimization.
• Develop and implement strategies to enhance customer experience across all retail channels.

Skills

Retail strategy

Analytics

Leadership

Data Science

Education

Bachelor's degree in Business Admin

Marketing degree

MBA

Data Science degree

Job description

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

• Retail Strategy & Alignment : Define and drive a unified retail strategy across Samsung Experience Stores (SES), Mobile eXperience (MX) Retail and Consumer Electronics (CE) Retail ensuring alignment and cohesion in retail operations.
• Advanced Analytics & Insights : Own retail performance analytics, KPIs, and reporting to deliver actionable insights that inform decisions on assortment, staffing, customer experience, and drive accountability.
• Innovation & Test-and-Learn: Lead pilots and innovation initiatives (new formats, digital tools, customer experience enhancements, AI), scaling proven concepts across channels and categories.
• Continuous Improvement & Enablement: Partner with backend operations and store leadership to identify process improvements, standardize best practices, and embed a culture of data-driven optimization.
• Customer Experience Optimization: Develop and implement strategies to enhance the overall customer experience across all retail channels, ensuring a seamless and personalized journey.
• Talent Development: Build and nurture a high-performing team by fostering professional development, mentorship, and career growth opportunities.
• Competitive Analysis : Conduct regular competitive analysis to identify market trends, benchmark performance, and uncover opportunities for differentiation.
• Utilize advanced statistical techniques to analyze large/complex data sets and develop predictive models for anticipated outcomes.
• Define a data strategy and partner with key internal teams to develop a roadmap and infrastructure to support current and future business needs.
• Drive execution of projects by understanding strategic needs, setting priorities, removing barriers and obstacles, and allocating resources correctly.

Skills and Qualifications

• Bachelor's degree in Business Administration, Marketing, Data Science, or a related field; MBA or advanced degree preferred.
• Minimum of 15+ years of experience in retail strategy, analytics, or a related field, with at least 10 years in a leadership role. Experience with consulting firm preferred.

Preferred Qualifications

• Proven track record of developing and implementing successful retail strategies that drive revenue growth and customer satisfaction.
• Strong expertise in data analytics, business intelligence, and predictive modeling tools.
• In-depth knowledge of emerging technologies and their application in retail operations.
• Excellent leadership, communication, and interpersonal skills with the ability to influence and inspire cross-functional teams.
• Strategic thinker with a results-oriented approach and a passion for innovation.

Life @ Samsung

https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung

https://www.samsung.com/us/careers/benefits/

The salary range for this role will vary among specific regions due to geographic differentials in the labor market, and actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse