Sr. Director, Property Management

WashREIT; Bethesda (MD); On-site; USD 190,000 - 230,000; Full time

Job summary

An established industry player is seeking a seasoned leader to drive financial and operational excellence across their multifamily portfolio. This role offers the opportunity to shape the customer experience and enhance team performance through strategic initiatives and compassionate leadership. With a focus on middle-income renters, you'll be at the forefront of creating well-maintained communities that prioritize quality service. Join a forward-thinking company that values diversity and inclusion, and where your contributions will directly impact the lives of residents and team members alike. If you are ready to make a difference in the property management sector, this role is perfect for you.

Benefits

401(k) Matching

Dental Insurance

Health Insurance

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

Pet Insurance

Rent Discount

Qualifications

• 15+ years in multifamily operations with leadership experience.
• Proven track record in financial performance in property management.

Responsibilities

• Drive financial performance and develop strategic initiatives.
• Lead talent management and enhance employee experience.
• Ensure superior customer service and operational compliance.

Skills

Financial Management

Talent Management

Customer Service Excellence

Property Operations

Leadership Skills

Analytical Skills

Communication Skills

Education

BA/BS in Finance, Accounting, Economics, Real Estate, or Property Management

Tools

Yardi

CRM

MIQ

Job description

WHO IS ELME

ELME COMMUNITIES, publicly traded on the NYSE under the symbol ELME , owns approximately 9,500 residential apartment homes in the Washington, DC metro and the Southeast. ELME also owns and operates approximately 300,000 square feet of commercial space in the Washington, DC metro region. We are focused on providing quality housing to under-served, middle-income renters in submarkets poised for strong, sustained demand. With a proven track record in residential repositioning, we are utilizing the experience and research from the Washington, DC metro region to continue to grow as we geographically diversify into Southeastern markets. We are targeting the deepest demand segments in submarkets with the greatest probability of rent growth outperformance and tailoring our specific investment strategy to best create value.

WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community.With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Financial Management

• Collaborate with asset management to develop detailed annual budgets and monthly reforecasts of community and portfolio performance.
• Drive financial performance of the communities and the portfolio to be in-line with expectations and develop strategic revenue creation and expense control initiatives to maximize profitability.
• Set key performance metrics for communities and hold teams accountable for results.
• Conduct in-depth monthly financial reviews to identify the root cause of variances and develop action plans to achieve expected results.

Talent Management

• Work with Human Resources and Regional Managers to recruit and retain onsite talent with a focus on creating career paths that allow team members the ability to grow their careers with Elme.
• Collaborate with the Director, Learning and Development to identify areas of opportunity and create a training program to develop employee skills and ensure operational consistency across the portfolio.
• Design performance management criteria and incentives to reward team members for their contribution to company and team success and provide them with feedback on progress.
• Enhance the employee experience by creating routine team building and team member appreciation experiences including events that bring team members together.
• Champion company values and diversity and inclusion initiatives to build a strong and inclusive corporate culture at Elme.

Customer Experience

• Collaborate with the Senior Director, Strategic Initiatives to refine the customer journey to ensure superior service at each step of the process.
• Build a culture of customer service excellence focused on the ROOTs (Respectful, kind and empathetic tone, Open and timely communication, Ownership of the solution and Teamwork) of customer service excellence at Elme, making it the focal point of all actions.
• Monitor feedback from customer surveys and online reviews for the purpose of celebrating successes and identifying areas of improvement.
• Empower team members to resolve customer issues and manage all customer escalations to ensure timely resolution.

Leasing and Occupancy

• Drive occupancy by closely monitoring leasing and resident retention, motivating and incentivizing teams to achieve goals and sharing best practices across the portfolio.
• Partner with asset management to monitor market conditions and share insights and recommendations on any suggested adjustments to the pricing strategy.
• Collaborate with marketing to drive community team engagement on social media, support traffic generation initiatives and encourage the use of new marketing tools, such as video tours.

Property Operations

• Develop and implement company policies and procedures for managing day-to-day operations and monitor compliance with internal policies and procedures, federal, state and local laws including fair housing.
• Ensure properties are well-maintained, meeting regulatory and company standards. Ensure all vacant units are made ready for leasing within the expected timeframe for unit turnover.
• Work with the Director, Development and Construction Management and the Director, Maintenance and Engineering to make recommendations for necessary capital improvements and cross-functionally coordinate unit renovations and other capital projects.
• Oversee the portfolio-wide bidding process for service contracts to take advantage of economies of scale and ensure teams follow the proper bidding and contracting process for community-specific work.
• Partner with legal and risk management to address emergencies and any loss claims, ensuring emergency protocols are in place and communication during emergencies is timely.
• Embrace the opportunity to improve operations through the use of technology by working with IT and the Senior Director, Strategic Initiatives to pilot innovative technology.

SUPERVISORY RESPONSIBILITIES

Directly manage a team of 3-4 regional managers who oversee 200 onsite team members.

EDUCATION AND/OR EXPERIENCE

• 15+ years of experience in multifamily operations with progressive leadership responsibility including regional or portfolio management experience.
• Proven track record of driving property or portfolio financial performance with a preference for experience working in a public company environment.
• Experience managing assets of different vintages including Class B assets with mid-market rents and value-add renovation potential.
• Ability to lead strategic or organizational change initiatives at the regional or portfolio level.
• BA/BS degree in Finance, Accounting, Economics, Real Estate, Property Management or related field preferred.

OTHER SKILLS

Leadership Skills:

• Proven success in managing, motivating, and developing talent at all levels of the property management organization.
• Ability to take initiative, solve problems and partner with leaders in other departments to cross-functionally drive performance and growth.

Communication Skills:

• Excellent oral and written communication
• Comfort presenting updates to senior leadership and speaking at organization-wide training sessions and events.

Financial and System Skills:

• Strong analytical skills and the ability to identify the opportunity to drive performance by evaluating financial statements and other key performance metrics.
• Advanced proficiency in property management software tools with a preference for experience using Yardi, CRM and MIQ.

The annual salary range for this role is $190,000-$230,000 (subject to experience).

Additional Compensation: In addition to the base salary, this role may be eligible to participate in our incentive programs which may include annual short-term and/or long-term incentives and spot awards.

TEAM MEMBER BENEFITS:

Elme Communities is excited to offer full-time team members a suite of benefits designed to support you both in and out of the office. Here's what you can expect:

401(k) Matching: Plan for your future with our generous 401(k) matching program.

• Dental Insurance: Keep your smile bright with our comprehensive dental coverage.
• Health Insurance: Choose from 3 plan options to find the perfect fit for your healthcare needs.
• Life Insurance: Gain peace of mind for you and your loved ones with our company-paid life insurance policy.
• Disability Insurance: We've got you covered with both short-term and long-term disability insurance.
• Paid Time Off: Recharge and relax with our paid time off policy.
• Paid Holidays: Celebrate life's moments with paid time off on holidays.
• Pet Insurance: Because we know your furry friends are family too!
• Rent Discount: Enjoy a 30% discount on rent at any of our communities to make your living situation more affordable and stress-free.

Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.