President, Property Management

Self Storage Plus; Washington (District of Columbia); On-site; USD 150,000 - 250,000; Full time

Job summary

Self Storage Plus, a prominent self-storage management company, is seeking a President of Property Management to spearhead operations and client management. This leadership role emphasizes developing client relationships, strategic collaboration across departments, and ensuring exceptional service delivery within a rapidly growing company. Ideal candidates will come with extensive property management experience, strong operational acumen, and a commitment to driving performance excellence in a dynamic environment.

Benefits

Performance-based bonus structure

Comprehensive benefits package

Qualifications

• 15+ years of experience in property management with multi-site leadership responsibilities.
• 7+ years in an executive or senior leadership role with client-facing responsibilities.
• Proven success leading through influence across department lines.

Responsibilities

• Lead Operations, Training & HR, and ensure portfolio profitability with client success.
• Oversee onboarding of newly acquired facilities and manage compliance with standards.
• Monitor KPIs, analyze rental activity trends, and ensure consistent execution.

Skills

Operational analytics

Pricing strategy

Financial performance metrics

Client Services / Account Management

Education

Bachelor’s degree

MBA or advanced business/real estate degree

Job description

Self Storage Plus is a regionally dominant self storage management company. Acquired by Arcland Industries in 2018, it has quadrupled to nearly 100 properties in under seven years and is now one of the top 10 largest self storage management companies nationally. Self Storage Plus manages the best-of-breed portfolio for its sister company Arcland Property Company, as well as other properties for a curated group of third-party self storage owners.

Position Summary

The President, Property Management will serve as a strategic partner to the CEO and senior leadership managing the company’s extensive property portfolio with day-to-day emphasis on three core objectives :

1) Ensuring the “3C’s” of Self Storage Plus are being delivered : Clean Stores, Closing Sales, Customer Service;

2) Maximizing the value to and of every customer; and

3) Delivering customer service that is “pound for pound” the best in the self storage industry.

The candidate will view themselves as a symphony conductor acting with default urgency to integrate issue resolution. This role includes accountability for financial results and profitability at the property and client levels, routine touchpoints with property owner clientele, integrating performance across all company disciplines, conducting routine field visits to ensure compliance with standards, and driving our core values as a highly visible company leader. The President, Property Management will bring a high level of expertise in real estate performance, managing and scaling large geographically dispersed teams, and be committed to learning daily while working alongside our related company and client Arcland to align the dynamic

growth objectives of both enterprises.

Key Responsibilities

• Act as the lead advocate for client success, building strong relationships through regular communication and strategic consultation with property owners.
• Ensure that rental activity, pricing models, and portfolio profitability align with each owner’s goals.

Cross-Functional Leadership

• Lead Operations, Training & HR, Business Development / Client Management, IT and facilitate collaboration across multiple department leaders — including Finance, Marketing & Revenue Management — to swiftly resolve issues, share insights, and develop solutions that advance company and property owner outcomes.
• Oversee property-level execution with a focus on maximizing revenue and NOI.
• Monitor KPIs, analyze trends in rental activity, and ensure field teams are equipped to execute consistently across all locations.
• Quickly triage problems and ensure the entire team acts with urgency to achieve solutions.

Compliance & Values Alignment

• Ensure operations activities are property owner-centric
• Ensure operations are aligned to the Company’s Purpose, Core Values and the 3C’s
• Implement, monitor and update policies and procedures to deliver consistent customer experience, ensure strict adherence to such policies and all relevant regulatory requirements

Acquisition Integration

• Oversee onboarding and performance ramp-up of newly acquired facilities, ensuring seamless transitions that meet or exceed brand and service expectations.

Qualifications

• Bachelor’s degree required; MBA or advanced business / real estate degree preferred
• 15+ years of experience in property management with multi-site leadership responsibilities
• 7+ years in an executive or senior leadership role with client-facing responsibilities
• Expertise in operational analytics, pricing strategy, and financial performance metrics
• Proven success leading through influence across department lines
• Deep understanding of compliance, facility operations, and customer engagement
• Client Services / Account Management : 5 years (Preferred)

Compensation and Benefits

• Arcland Industries offers a competitive salary, performance-based bonus structure, and a comprehensive benefits package. This role provides the unique opportunity to contribute to a dynamic growth company in a niche and growing industry.

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