Sr Director, Operations

Veritas Search Group; Irvine (CA); On-site; USD 125,000 - 175,000; Full time

Job summary

A leading company seeks a Senior Director of Operations to enhance performance across multi-site retail and clinical environments. The ideal candidate will possess strong leadership skills, financial accountability, and experience in both operational strategy and customer service collaboration. This role offers a competitive salary ranging from $125,000 to $175,000 annually, based on experience.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 8–10 years of experience in multi-site operations.
• Experience leading large field teams.
• Proven experience with full P&L ownership.

Responsibilities

• Lead and optimize cross-functional service locations.
• Turn around underperforming business units.
• Support site expansion and scalability.

Skills

Leadership in multi-unit operations

Financial accountability

Operational collaboration

Analytical skills

Education

Bachelor’s degree in business, operations, or healthcare administration

Job description

Join to apply for the Sr Director, Operations role at Veritas Search Group

Join to apply for the Sr Director, Operations role at Veritas Search Group

This range is provided by Veritas Search Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$125,000.00/yr - $175,000.00/yr

Direct message the job poster from Veritas Search Group

This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted.

We are looking for a Senior Director of Operations to lead and optimize a network of cross-functional service locations combining retail and clinical components. This role is best suited for a hands-on, results-oriented executive with a track record of improving performance in distributed, multi-site environments—particularly those requiring coordination between customer-facing retail and licensed professional services.

Ideal Candidate Profile

• Proven track record of leadership in multi-unit operations across both retail and service-based environments
• Demonstrated success in turning around underperforming business units
• In-depth understanding of field operations across 30+ locations
• Skilled at driving collaboration between operational, clinical, and customer service teams
• Experienced in financial accountability, including EBITDA variance analysis and planning
• Ability to support both existing sites and ground-up (de novo) location expansion
• Comfortable operating under close executive oversight in a change-driven environment
• Effective communicator with strong cross-functional influence across business units

Must-Have Qualifications

• 8–10 years of experience in multi-site operations, ideally with crossover between retail and regulated services
• Experience leading large, geographically dispersed field teams
• Bachelor’s degree in business, operations, healthcare administration, or a related field
• Proven experience with full P&L ownership and financial performance improvement
• Experience launching new sites and implementing scalable operational systems
• Understanding of how front-line services can support licensed professionals (e.g., referral workflows or service escalation)
• Strong process builder with the ability to develop operational structures from scratch
• Willingness to be onsite regularly (3–5 days/week) and travel frequently across regions
• Highly analytical, with a performance-driven management style

Nice-to-Have Experience

• Prior work in integrated service organizations (e.g., combining retail with healthcare, wellness, or professional services)
• Experience in private equity-backed or rapid-growth businesses
• Familiarity with virtual service delivery (e.g., telehealth or remote consultation)
• Background in talent development and leading hybrid teams across disciplines
• Knowledge of compliance requirements in regulated customer-facing environments (e.g., OSHA, HIPAA, ADA)

Not a Fit If

• Experience is limited to retail or services-only environments without cross-functional integration
• Lacks experience managing both financial outcomes and operational strategy
• No background in managing combined clinical and consumer-facing operations
• Struggles with cross-team communication or influencing outside of direct reporting lines
• Unwilling to travel regularly or work onsite across distributed locations

Please submit your resume and send to [e-mail] if you are interested. Thank you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Veritas Search Group by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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