Director of Operations CA

TieTalent; Los Angeles (CA); Remote; USD 100,000 - 150,000; Full time

Job summary

A leading company seeks a Director of Operations in California to oversee operational units and deliver exceptional services through self-direction. This role involves formulating policies, managing projects, and enhancing team management skills, contributing to the company's mission of diversity and operational excellence.

Qualifications

• Minimum 5 years relevant experience.
• Strong organizational and administrative skills.
• Experience in managing complex projects.

Responsibilities

• Maintain operational standards and formulate policies.
• Develop leadership skills within team members.
• Lead continuous improvement projects in customer service.

Skills

Supervision

Business Management

Leadership

Communication

Critical Thinking

Problem-Solving

Organizational Skills

Time Management

Education

Bachelor's degree in business, human services, or related field

Tools

Microsoft Office

Job description

Join to apply for the Director of Operations CA role at TieTalent

About

Work for a company where you make a difference in people's lives every day!

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you've come to the right place! Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National "Best and Brightest Companies to Work For" in 2024! We also received the "Great Place To Work" Certification for 2025-2026!

The Director of (Self Determination) Operations oversees management of all operational units to provide exceptional fiscal intermediary services to those receiving services through self-direction.

Responsibilities And Duties

• Maintain operational standards
• Formulate, implement, and communicate operational policies and procedures
• Plan, execute, and implement strategic objectives aligned with the company's overall strategic plan
• Coordinate activities across operational units; evaluate plans and recommend improvements
• Develop leadership and management skills within team members
• Approve performance appraisals and wage increases
• Develop metrics to measure operational performance
• Participate in developing new services for acquired contracts
• Lead continuous improvement projects in customer service, payroll, and processing
• Monitor workloads and reassign tasks as needed
• Collaborate with other departments to optimize service delivery
• Take corrective actions promptly and in accordance with policies
• Identify opportunities for process improvements
• Build and maintain relationships with agencies
• Uphold the company's mission and values
• Other duties as assigned

Education

• Bachelor's degree in business, human services, or related field, or equivalent work experience

Experience and Qualifications

• Minimum 5 years relevant experience
• Knowledge of supervision, business management, and leadership
• Excellent communication skills
• Experience in managing complex projects, critical thinking, and problem-solving
• Strong organizational and administrative skills
• Ability to manage time and work under pressure
• Ability to build positive relationships with diverse groups
• Experience in team management
• Proficient in Microsoft Office and internet use

Work Environment

• Remote work from home, with travel within the state required

GT Independence is committed to diversity and inclusion. We value authenticity, belonging, and the strength that diversity brings to our community.

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