Sr. Director of Quality

JMJ PHILLIP; Wood Dale (IL); On-site; USD 198,000 - 242,000; Full time

Job summary

JMJ PHILLIP seeks a Sr. Director of Quality to lead strategic quality initiatives across the organization, ensuring QA excellence, regulatory compliance, and customer satisfaction while building a culture of quality.

The role demands leadership of quality teams, collaboration with senior management, and alignment of quality programs with business goals. The position offers executive exposure, high-impact decision making, and opportunities to shape enterprise-wide quality programs within a

Qualifications

• Bachelor’s degree in Quality, Engineering, Manufacturing, Business, or a related field.
• Extensive experience in quality management, quality assurance, or a related leadership function.
• Proven experience leading quality teams and organization-wide quality initiatives.
• Strong knowledge of quality management systems, continuous improvement, and root-cause analysis.
• Excellent leadership, communication, analytical, and problem-solving skills.
• Ability to work effectively with executive leadership and cross-functional teams.
• Strong understanding of regulatory and industry quality requirements.

Responsibilities

• Develop and execute the organization’s overall quality strategy and objectives.
• Establish quality standards, policies, procedures, and performance metrics.
• Lead and mentor quality teams, fostering accountability and continuous improvement.
• Partner with senior leadership to align quality initiatives with business objectives.
• Oversee the development, implementation, and continuous improvement of quality management systems.
• Ensure processes consistently meet applicable industry standards and regulatory requirements.
• Monitor quality KPIs and implement corrective actions when performance targets are not met.
• Lead initiatives focused on reducing defects, improving processes, and increasing operational efficiency.
• Utilize data-driven methodologies to identify root causes and implement sustainable solutions.
• Promote a culture of continuous improvement across departments.
• Ensure compliance with applicable quality, regulatory, and industry requirements.
• Oversee internal and external audits and coordinate corrective and preventive actions.
• Maintain appropriate quality documentation and reporting.
• Partner with customers and internal teams to resolve quality concerns and improve customer satisfaction.
• Establish effective processes for handling customer complaints, nonconformances, and corrective actions.
• Support supplier quality initiatives and performance improvement as needed.

Skills

Leadership

Quality Management

Data-driven

Root Cause Analysis

Cross-functional Collaboration

Regulatory Knowledge

Education

Bachelor’s degree in Quality, Engineering, Manufacturing, Business, or a related field

Certified Quality Engineer (CQE)

Certified Manager of Quality/Organizational Excellence (CMQ/OE)

Six Sigma

Lean

Job description

We are seeking an experienced Sr. Director of Quality to lead and advance quality strategy, systems, and performance across the organization. This role will provide strategic leadership for quality assurance, continuous improvement, regulatory compliance, and customer satisfaction while building a strong culture of quality throughout the business.

Position Responsibilities

Quality Strategy & Leadership

• Develop and execute the organization’s overall quality strategy and objectives.
• Establish quality standards, policies, procedures, and performance metrics.
• Lead and mentor quality teams, fostering accountability and continuous improvement.
• Partner with senior leadership to align quality initiatives with business objectives.

Quality Management Systems

• Oversee the development, implementation, and continuous improvement of quality management systems.
• Ensure processes consistently meet applicable industry standards and regulatory requirements.
• Monitor quality KPIs and implement corrective actions when performance targets are not met.

Continuous Improvement

• Lead initiatives focused on reducing defects, improving processes, and increasing operational efficiency.
• Utilize data-driven methodologies to identify root causes and implement sustainable solutions.
• Promote a culture of continuous improvement across departments.

Compliance & Audits

• Ensure compliance with applicable quality, regulatory, and industry requirements.
• Oversee internal and external audits and coordinate corrective and preventive actions.
• Maintain appropriate quality documentation and reporting.

Customer & Supplier Quality

• Partner with customers and internal teams to resolve quality concerns and improve customer satisfaction.
• Establish effective processes for handling customer complaints, nonconformances, and corrective actions.
• Support supplier quality initiatives and performance improvement as needed.

Prerequisites

• Bachelor’s degree in Quality, Engineering, Manufacturing, Business, or a related field.
• Extensive experience in quality management, quality assurance, or a related leadership function.
• Proven experience leading quality teams and organization-wide quality initiatives.
• Strong knowledge of quality management systems, continuous improvement, and root-cause analysis.
• Excellent leadership, communication, analytical, and problem-solving skills.
• Ability to work effectively with executive leadership and cross-functional teams.
• Strong understanding of regulatory and industry quality requirements.

Certifications (Preferred, but not Required)

• Certified Quality Engineer (CQE)
• Certified Manager of Quality/Organizational Excellence (CMQ/OE)
• Six Sigma certification
• Lean certification
• Other relevant quality or industry certifications

What the Role Offers

• Competitive salary range of $220,000 annually, based on experience and qualifications.
• Opportunity to lead enterprise-wide quality strategy and continuous improvement initiatives.
• Senior-level leadership exposure and cross-functional collaboration.
• Opportunity to build and strengthen a culture of quality and operational excellence.
• Professional growth and leadership development opportunities.

Why Wood Dale?

Wood Dale offers a convenient business environment with access to a strong professional talent base and major transportation networks. Its proximity to the greater Chicago area provides opportunities for professional networking, collaboration, and a diverse business community.