Sr. Director Customer Success

Altice USA; California; On-site; USD 161,000 - 231,000; Full time

Job summary

An innovative company is seeking a Sr. Director/VP of Customer Success to lead client-facing consulting teams and drive growth. This role involves overseeing learning and development programs, ensuring teams meet KPIs, and acting as a senior advisor to key clients. The ideal candidate will have extensive experience in consulting, strong leadership skills, and a proven track record in managing large teams. Join a dynamic team with a start-up mentality and contribute to the agency's growth while making a significant impact on client success and retention.

Qualifications

• 15-20+ years in consulting with a focus on leadership and operations.
• Proven track record in managing large teams and multi-client engagements.

Responsibilities

• Lead and manage all client-facing consulting teams.
• Develop and scale process management initiatives across the firm.
• Ensure delivery teams meet KPIs for client satisfaction.

Skills

Leadership

Operations Management

Organizational Development

Process Management

Coaching and Mentoring

Business Acumen

Client Engagement

Job description

JuiceMedia.AI is the newest brand to our portfolio and here’s the squeeze. Juice is an emerging outcome focused, omni-channel customer acquisition platform. We are a team built of our media traders, data scientists, engineers, product experts and growth marketers helping customers connect to their target audiences with a multi-solution product.

We are headquartered in Los Angeles and we are continuing to grow our team. If you are interested in joining an organization with a start-up mentality, but the scale of a large enterprise- Juice is for you!

Job Summary

Reporting directly to the CEO and a member of the Juice Media Executive team, the Sr. Director/VP Customer Success will oversee the agency’s client-facing consulting teams, acting as a senior advisor to key clients to drive client growth and retention. This key leader will also establish and develop best-in-class learning and development practices/programs to ensure all delivery team members are expert consultants adept at recommending and driving omnichannel media strategies for clients to grow their business and brand while contributing to the overall growth of the agency.

Responsibilities

• Lead and manage all client-facing consulting teams.
• Develop and scale process management initiatives across the firm.
• Oversee learning & development programs to upskill consulting teams.
• Ensure delivery teams meet KPIs for client satisfaction and operational efficiency.
• Act as a senior advisor to key clients and drive thought leadership.
• Work closely with executive leadership to drive strategic growth.

Qualifications

• 15-20+ years in consulting with a focus on leadership and operations
• Proven track record in managing large teams and multi-client engagements
• Strong background in organizational development and training
• Experience leading high-performance consulting teams
• Strong business acumen and experience managing P&L responsibilities
• Deep expertise in process management and performance optimization
• Excellent coaching and mentoring skills
• Experience at ad tech / martech / or digital marketing agencies

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $161,186.00-$230,265.00/ year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.