Product Manager - Digital Customer Experience

Oldcastle APG; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base pay

Medical and dental benefits

Group retirement savings program

Wellness programs

Inclusive culture

Job summary

Oldcastle APG, part of CRH, seeks a Product Manager for Digital Customer Experience to drive web-based initiatives from discovery through delivery. You will align brand, digital solutions, product teams, design, sales and operations to own the digital product roadmap and backlog, prioritizing features that improve the customer journey.

In this hybrid Atlanta role, you will liaise with stakeholders, write clear user stories, and guide delivery teams to ship customer-focused enhancements that

Qualifications

• Degree in a business-related field preferred.
• 3+ years’ experience in product management or digital projects.
• Strong communication, detail orientation, and stakeholder management.
• Experience with digital product management, agile methods, analytics, and digital marketing is beneficial.

Responsibilities

• Own digital product vision and backlog prioritization for web initiatives.
• Collaborate with brand, digital, product, creative, sales and operations teams.
• Translate requirements into user stories and acceptance criteria.
• Manage the delivery roadmap and incremental enhancements.
• Represent customer needs and drive value across channels.
• Coordinate with cross-functional teams to prioritize work and resources.

Skills

Agile methodologies

Product management

Stakeholder management

Communication

Project management

Analytics

Digital marketing

Education

Bachelor's degree in business, marketing, or related field

MBA preferred

Tools

Analytics platforms

Jira/Confluence

Job description

Career Opportunities: Product Manager - Digital Customer Experience (527475)

Requisition ID527475-Posted08/05/2026-Architectural Products Group-APG Headquarters-Full Time-Marketing

CRH Americas Building Products is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

Oldcastle is looking for a Product Manager, Digital Customer Experience, to drive digital initiatives to our business websites from discovery and design through development and delivery. The Product Manager, Digital Customer Experience will serve as the liaison across brand, digital solutions, product, creative, sales, and operational teams to own the digital product vision, populate and prioritize the backlog, establish and navigate the digital product roadmap, and facilitate delivery of digital product enhancements.

Job Location

This role is hybrid and located out of our corporate office in Atlanta, GA.

Job Responsibilities

• Product/Project Management – employ agile project management and continuous improvement methodologies to streamline the product development cycle
• Customer Obsession – represent the voice of customer to ensure digital investments are aligned with customer needs, create customer value, and simplify the path to purchase
• Experience Design – demonstrate familiarity with user experience principles, inspire creative concept development in alignment with underlying business objectives
• User Stories – define business, technical, functional requirements via actionable user stories and acceptance criteria for development
• Backlog Management – own enhancement intake process and respective delivery roadmap to bring those features to life
• Stakeholder Collaboration – partner with business stakeholder, product management, design services, digital solutions, and technical development teams to prioritize tasks, delegate resources, and drive incremental change

Job Requirements

• A degree in a business-related field such as communications, web design, or marketing is preferred
• 3+ years’ experience
• Excellent communication, strong attention to detail, problem-solving abilities, stakeholder management, and project management skills are essential
• Experience with digital product management, project management, agile methods, analytics platforms, and digital marketing is beneficial. Ability to multi-task, prioritize, and manage multiple projects

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

CRH Americas Building Products (ABP), a CRH Company, is an

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.