Sr. Director - Area Operations

Wendy's; Dublin (OH); On-site; USD 180,000 - 280,000; Full time

Job summary

The Wendy's Company in the United States is seeking a Senior Director of Area Operations to lead and develop a team of Directors of Area Operations across a broad portfolio of company-owned restaurants. You will drive profit, sales growth and customer satisfaction while ensuring adherence to company policies and ethical practices.

The role requires leadership in staffing, diversity and inclusion, and close collaboration with finance and cross-functional teams to implement brand initiatives and

Responsibilities

• Leads and develops a team of 4-6 Directors of Area Operations by building capabilities and leadership behaviors to improve performance.
• Maximizes restaurant profit objectives, partnering with finance to achieve targets.
• Maximizes sales objectives versus budget and prior year, collaborating with cross-functional teams to drive customer count and sales.
• Manages staffing and turnover goals and supports diversity and inclusion across the organization.
• Delivers a guest-centric model of restaurant operations and provides testing feedback to RSC teams for program improvements.
• Participates in restaurant planning, advising on location viability for capital investment, relocation, remodel and closure.

Education

High School Diploma/GED

Job description

What you'll do

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn't like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you're looking for a career where you can be part of the action as we continue to grow our iconic brand - We got you!

Leads market growth across half of the Company division by ensuring Directors of Area Operations are implementing strategic brand initiatives to achieve sales and customer count growth, operation objectives, financial results, customer satisfaction, and human resource development objectives. Ensures focus on Wendy's Brand reputation by driving overall customer satisfaction in all restaurants.

Effectively utilizes corporate resources, strategic partnerships, peers and support functions to achieve business goals. The average portfolio of the Senior Director of Area Operations will include 5-7 Directors of Area Operations and an average of 200 company-owned restaurants. The Senior Director works to ensure objectives are achieved while operating within all Company guidelines and following ethical business practices.

Responsibilities

• Leads and Develops a team of 4-6 Directors of Area Operations driving their capabilities and leadership behaviors to improve overall performance; develop a robust talent pipeline and ensure annual operating plans can be executed to achieve or exceed expectations.
• Maximizes Company Restaurant profit objectives and provides leadership and direction to subordinates for achievement of their assigned territory profit objectives; working closely with finance partners.
• Maximizes Company sales objectives versus budget and prior year and provides leadership and direction to subordinates for achievement of their assigned sales objectives; works closely with cross functional teams to create, design and implement programs that drive consistent customer count and sales increases across the Company portfolio.
• Manages the effective development and utilization of the Company’s human resources; ensures the team achieves staffing and turnover goals. Supports Diversity & inclusion of management work force from restaurant level to above restaurant and Director of Area Operations and ensures subordinates are being developed. Perpetuates Employment Promises that maximizes motivation and productivity of team and ensures all processes are in place. Manages the performance management and succession planning processes in the Area, working closely with their HRBP. Assures adherence to all federal, state and local employment laws.
• Delivers on a Guest Centric model of restaurant operations by ensuring all Model of Excellence metrics are met or exceeded at all Company locations. Provides insight and testing feedback to RSC teams who are creating programs & initiatives to drive sales, traffic and profit growth.
• Participates in the Company’s restaurant planning process, including the development and implementation of the Company’s business plans and budgets to ensure Wendy's growth and development. Working closely with Development staff to advise on location viability for capital investment, relocation, remodel and closure.

Education: High School Diploma/GED

Travel: 60%