Sr. Development Coordinator, Annual Giving

Johns Hopkins University & Medicine - Development and Alumni Relations; Baltimore (MD); On-site; USD 43,000 - 74,000; Full time

Job summary

Johns Hopkins University & Medicine - Development and Alumni Relations in Baltimore is seeking a Sr. Development Coordinator to provide multi-faceted support to the Annual Giving team, manage constituent inquiries, and ensure accurate gift processing and donor data in the CRM.

You will collaborate with staff to plan, coordinate, and report on campaigns and gifts, help with events, budgets, and travel reimbursements, and contribute to data-driven decisions in a fast-paced environment.

Qualifications

• High school diploma or GED required; five years related experience; education may substitute for experience per policy.
• Bachelor’s degree preferred or equivalent combination of education/experience.

Responsibilities

• Triage internal and external constituent inquiries and resolve issues promptly.
• Ensure accurate processing of contributions and maintain donor database integrity.
• Review data quality and produce ad hoc and regular reports.
• Assist with gift and pipeline data analysis and reporting.
• Support prospect identification, portfolio management, and gift officer processes.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma or GED

Bachelor’s degree

Tools

CRM software

Job description

This role supports OAG’s operations by managing constituent inquiries, ensuring data and gift processing accuracy, and coordinating key administrative, financial, and campaign-related tasks. This role requires strong customer service skills, adaptability, and operational judgment in a fast-paced environment focused on delivering a high-quality donor experience.

The Sr. Development Coordinator will provide multi-faceted support to Development and Alumni Relations (DAR) and work collaboratively and in consultation with other staff to ensure development programs, projects, and initiatives are fully supported. The Sr. Development Coordinator will contribute to projects and detailed reporting.

Specific Duties & Responsibilities

• Serve as lead to triage internal and external constituent inquiries.
• Work closely with team members and leadership to promptly resolve any constituent issues.
• Ensure the accurate processing of contributions and maintain the integrity of the donor database (CRM).
• Review and ensure data quality. Triage issues to the team and leadership.
• Compile and analyze data. Produce ad hoc and regular reports.
• Assist team leadership with reporting and analysis of gift and pipeline-related data
• Ensure successful prospect identification/pipeline building, portfolio management, and other processes for gift officer support.
• Partner with the Director of Development (DOD)/team lead on work plan preparations and submissions.
• Generate and manipulate templated and customized donor, prospect, and faculty reports.
• Research and/or compile briefing materials and presentations.
• Proofread and edit documents and office communications.
• Assist with planning, executing, and evaluating special events. Staff events as assigned.
• Coordinate project management (schedule meetings, create timelines, prepare agendas, and follow up on action items).
• Represent the team on committees.
• Submit travel reimbursements for business-related expenses using Concur.
• Maintain and monitor the operating budget.
• Provide back-up administrative support for team members.
• Other duties as assigned.

In addition to the duties listed above the Sr. Development Coordinator will:

• Support premium campaign efforts by planning and executing full-scale premium fulfillment logistics, including operational coordination, ongoing reporting, exception tracking, and analysis for 3+ premium campaigns each Fiscal Year.
• Ensure continuity and support reconciliation of gifts—outright and recurring—across several channels to include segmentation, suppressions, receipting, and recording of gifts (GiveCampus, OAG’s eComm forms, CDS, etc.)
• Coordinate invoice approvals and processing, procurement card reconciliation, and vendor maintenance in accordance with the Team’s needs and University policies and procedures.
• Contribute to team effectiveness by documenting processes, training colleagues on changing procedures, and actively analyzing our efforts and impact.

Minimum Qualifications

• High school diploma or graduation equivalent.
• Five years related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Bachelor’s degree.
• Experience using a CRM
• Outstanding interpersonal and communication, relationship building, operational execution, and attention to detail
• Digital agility and tech-focused process improvement

Classified Title: Sr. Development Coordinator

Job Posting Title (Working Title): Sr. Development Coordinator

Role/Level/Range: ATO 37.5/03/OF

Starting Salary Range: Minimum: $42,500 - Maximum: $73,700 (targeted salary: $57,000; commensurate with experience)

Employee group: Full Time

Schedule: Mon-Fri, 8:30am-5:00pm

FLSA Status: Non-Exempt

Location: Mount Washington Campus

Department name: 10001634-Annual Giving

Personnel area: University Administration