Sr. Desktop Support Engineer

Diverse Lynx; Windsor (CT); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Deskside Support Analyst to provide exceptional technical assistance in troubleshooting hardware and software issues. This role involves maintaining strong technical knowledge of desktop operating systems and delivering excellent customer service in a corporate environment. As a key player in IT operations, you will lead software deployments, manage asset procurement, and ensure optimal support for end-users. If you thrive in a dynamic setting and enjoy solving technical challenges, this opportunity is perfect for you.

Qualifications

• Strong technical knowledge of desktop operating systems and software applications.
• Experience in providing deskside support in a corporate environment.

Responsibilities

• Provide direct assistance to end-users in troubleshooting hardware and software issues.
• Lead deployment of software releases, system upgrades, and patches on end-user devices.
• Communicate effectively and deliver excellent customer service.

Skills

Active Directory

Windows 10

Windows 11

Macintosh OS

Intune / SCCM Tool

Beyond Trust + LogMeIn tools

Printers & Peripherals

Virtual Machines (Citrix / Azure Virtual Desktop)

Ticketing Tools (Remedy / ServiceNow)

Job description

Job Description

What are the top skills required for this role?

• Active Directory
• Windows 10, Windows 11 & Macintosh OS
• Intune / SCCM Tool
• Beyond Trust + LogMeIn tools
• Printers & Peripherals
• Virtual Machines (Citrix / Azure Virtual Desktop)
• Ticketing Tools (Remedy / ServiceNow)

Job Responsibilities

• The Deskside Support Analyst provides direct assistance to end users in troubleshooting hardware and software issues, assessing faults, conducting repairs, and ensuring optimal customer service to support efficient IT operations.
• Maintain strong technical knowledge of desktop operating systems and software applications.
• Provide deskside support to end-users in a corporate environment.
• Communicate effectively and deliver excellent customer service.
• Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Utilize remote access tools and techniques.
• Work with Active Directory and other directory services.
• Manage multiple priorities and work effectively under pressure.
• Willingness to work flexible hours, including evenings and weekends, as needed.
• Provide Level 2 onsite or remote support for complex issues.
• Lead deployment of software releases, system upgrades, and patches on end-user devices.
• Handle procurement and asset management of end-user devices.
• Lead activities such as customer relocations and departmental infrastructure build-outs.
• Analyze symptoms to identify causes and determine solutions.
• Triaging issues like physical layers, usernames, and passwords.
• Uninstall/reinstall software, verify hardware/software setup, and assist with application navigation.
• Perform onsite hardware installations or replacements and software repairs.
• Use diagnostic testing and remote control tools to troubleshoot and resolve issues.
• Maintain a professional appearance during client interactions, adhering to a business dress code (e.g., well-tailored suits, button-down shirts).

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without discrimination. We evaluate applicants based on ability, competence, and capability to perform the role. We promote a diverse workforce across all company levels.