Sr Database Support Analyst

Altera Digital Health Inc.; Trenton (NJ); On-site; USD 110,000 - 160,000; Full time

Job summary

Altera Digital Health Inc. is seeking a senior support engineer focused on backend infrastructure and database problems for client hospitals in New Jersey. You will troubleshoot highly complex product issues, connect to client environments, and diagnose system performance and stability concerns.

You will communicate progress to clients, document work in case records, and contribute to knowledge base articles. Collaboration with field technicians, DBAs, and developers is essential.

Responsibilities

• Interacts with client hospital IT staff via phone and email to help troubleshoot and resolve highly complex product problems or issues, with a focus on backend infrastructure and the database.
• Connects to client environments to diagnose and resolve complex customer questions or problems in the areas of system performance and stability, as well as product installation and system functionality.
• Communicates progress and resolution to the client and documents all work in a case record.
• Assists field technicians who are troubleshooting problems or repairing product.
• Conducts performance monitoring, utilizing database management tools to evaluate and resolve performance problems.
• Report defects and design issues to our development teams.
• Stays abreast of current technology in products, design changes and new products offered.
• Documents problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others.
• Reports defects and design issues to our development teams.
• Works on most complex database related issues directly with client DBAs, development and external consultants.

Job description

• Interacts with client hospital IT staff via phone and email to help troubleshoot and resolve highly complex product problems or issues, with a focus on backend infrastructure and the database.
• Connects to client environments to diagnose and resolve complex customer questions or problems in the areas of system performance and stability, as well as product installation and system functionality.
• Communicates progress and resolution to the client and documents all work in a case record.
• Assists field technicians who are troubleshooting problems or repairing product
• Conducts performance monitoring, utilizing database management tools to evaluate and resolve performance problems.
• Report defects and design issues to our development teams.
• Stays abreast of current technology in products, design changes and new products offered.
• Documents problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others.
• Reports defects and design issues to our development teams.
• Works on most complex database related issues directly with client DBAs, development and external consultants.