Sr Database Support Analyst

MediSolution; New Jersey; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Altera Digital Health in New Jersey seeks a skilled IT Specialist to troubleshoot and resolve highly complex product issues, focusing on backend infrastructure and database performance.

You will diagnose problems by connecting to client environments, communicate progress to hospital IT staff, and document resolutions in the knowledge base while collaborating with development teams. You will also mentor field technicians and work with external consultants on demanding database challenges.

Qualifications

• Experience diagnosing and resolving highly complex product issues in healthcare IT.
• Strong database skills and experience with backend infrastructure.
• Ability to communicate technical information clearly to hospital IT staff.

Responsibilities

• Interact with client hospital IT staff via phone and email to troubleshoot and resolve complex product problems focusing on backend and database.
• Connect to client environments to diagnose performance, stability, installation and functionality questions.
• Communicate progress and resolutions to clients and document all work in case records.
• Assist field technicians in troubleshooting problems or repairing product.
• Conduct performance monitoring using database management tools to resolve performance issues.
• Report defects and design issues to development teams.
• Stay up-to-date with product changes and new offerings.
• Document problems and solutions as knowledge base articles and review others’ articles.
• Work on the most complex database issues directly with client DBAs, development and external consultants.

Skills

Database troubleshooting

Backend infrastructure

Customer communication

Performance monitoring

Technical problem solving

Collaboration with development

Job description

• Interacts with client hospital IT staff via phone and email to help troubleshoot and resolve highly complex product problems or issues, with a focus on backend infrastructure and the database.


• Connects to client environments to diagnose and resolve complex customer questions or problems in the areas of system performance and stability, as well as product installation and system functionality.


• Communicates progress and resolution to the client and documents all work in a case record.


• Assists field technicians who are troubleshooting problems or repairing product


• Conducts performance monitoring, utilizing database management tools to evaluate and resolve performance problems.


• Report defects and design issues to our development teams.


• Stays abreast of current technology in products, design changes and new products offered.


• Documents problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others.


• Reports defects and design issues to our development teams.


• Works on most complex database related issues directly with client DBAs, development and external consultants.

A global healthcare IT innovator, Altera Digital Health develops and elevates technology to connect and inspire healthier communities. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals. Together, with our clients, we're driving a new era of healthcare. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: [e-mail] To learn more, visit www.alterahealth.com. Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.