Sr Customer Support Management Professional - Delivery consultant (REMOTE)

Lensa; Atlanta (GA); Remote; USD 100,000 - 126,000; Full time

Job summary

A leading career site is seeking a Delivery Consultant to support product delivery and implementation. This remote role involves analyzing customer needs, enhancing satisfaction, and collaborating with teams to improve processes. The position offers a competitive salary and a comprehensive benefits package, including health insurance and educational assistance.

Benefits

Comprehensive benefits package

401(k) matching

Educational assistance

Paid time off

Qualifications

• 3+ years in an analytical or business/quality systems environment.
• Experience with user stories and Agile processes.
• Strong ability to lead projects and manage multiple tasks.

Responsibilities

• Analyze and document customer business requirements.
• Develop strategies to enhance customer satisfaction.
• Resolve complex customer issues and escalations.

Skills

Analytical skills

Communication skills

Presentation skills

Tools

Jira

Excel

Job description

Sr Customer Support Management Professional - Delivery consultant (REMOTE)

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Job Overview

As a Delivery Consultant, you will support all phases of product delivery and implementation. Your responsibilities include analyzing and documenting customer business requirements, conducting requirement gathering workshops with customers, and configuring and installing software as a service solution (SaaS). This role offers a unique opportunity to be part of a new team working with premier accounts, with interaction across various management levels and high visibility both internally and externally.

Work Environment

You will collaborate with a professional services delivery manager and work on a fully-remote schedule.

Impact

Your work will influence customer satisfaction, operational efficiency, team performance, customer retention, innovation, and brand perception. Your expertise in customer support management is vital to delivering outstanding support experiences and building strong customer relationships.

Key Responsibilities

1. Work closely with the customer support team
2. Develop and implement strategies to enhance customer satisfaction and loyalty
3. Resolve complex customer issues and escalations
4. Collaborate with cross-functional teams to improve processes
5. Analyze customer data and trends for improvement opportunities

Travel Requirements

25% to 50% domestic travel, with potential for international travel.

Benefits

Honeywell offers a comprehensive benefits package including medical, dental, vision, life insurance, disability coverage, 401(k) matching, FSA, HSA, EAP, educational assistance, parental leave, paid time off, and holidays. For details, visit here.

Compensation

The annual salary range in specified states is $100,300 - $125,400, based on various factors including experience and market considerations.

U.S. Person Requirements

Candidate must be a U.S. citizen, permanent resident, or have protected status under U.S. export laws.

Minimum Qualifications

• 3+ years in an analytical or business/quality systems environment
• Experience with user stories and tools like Jira, Excel
• Familiarity with Agile processes and sprint planning
• Strong analytical, presentation, and communication skills
• Ability to lead projects and manage multiple tasks
• Willingness to travel 25%-50%, including international travel if necessary

Preferred Qualifications

• 3+ years of Salesforce experience
• Familiarity with MS Office suite
• Experience with DBMS like Oracle or MS SQL Server
• Experience with SaaS, document management, or quality management software
• Experience with implementing QMS and conducting customer workshops

About Honeywell

Honeywell is a global leader in technology addressing energy, safety, security, and productivity challenges, committed to sustainability and safety in industrial markets.

Business Unit

Sparta Systems, recently acquired by Honeywell, specializes in cloud and on-premise quality management software, serving industries like life sciences and manufacturing.