Enable job alerts via email!

Sr Customer Support Management Professional - Delivery consultant (REMOTE)

Lensa

Atlanta (GA)

Remote

USD 100,000 - 126,000

Full time

16 days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading career site is seeking a Delivery Consultant to support product delivery and implementation. This remote role involves analyzing customer needs, enhancing satisfaction, and collaborating with teams to improve processes. The position offers a competitive salary and a comprehensive benefits package, including health insurance and educational assistance.

Benefits

Comprehensive benefits package
401(k) matching
Educational assistance
Paid time off

Qualifications

  • 3+ years in an analytical or business/quality systems environment.
  • Experience with user stories and Agile processes.
  • Strong ability to lead projects and manage multiple tasks.

Responsibilities

  • Analyze and document customer business requirements.
  • Develop strategies to enhance customer satisfaction.
  • Resolve complex customer issues and escalations.

Skills

Analytical skills
Communication skills
Presentation skills

Tools

Jira
Excel

Job description

Sr Customer Support Management Professional - Delivery consultant (REMOTE)

14 hours ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Honeywell, is seeking professionals. Apply via Lensa today!

Job Overview

As a Delivery Consultant, you will support all phases of product delivery and implementation. Your responsibilities include analyzing and documenting customer business requirements, conducting requirement gathering workshops with customers, and configuring and installing software as a service solution (SaaS). This role offers a unique opportunity to be part of a new team working with premier accounts, with interaction across various management levels and high visibility both internally and externally.

Work Environment

You will collaborate with a professional services delivery manager and work on a fully-remote schedule.

Impact

Your work will influence customer satisfaction, operational efficiency, team performance, customer retention, innovation, and brand perception. Your expertise in customer support management is vital to delivering outstanding support experiences and building strong customer relationships.

Key Responsibilities
  1. Work closely with the customer support team
  2. Develop and implement strategies to enhance customer satisfaction and loyalty
  3. Resolve complex customer issues and escalations
  4. Collaborate with cross-functional teams to improve processes
  5. Analyze customer data and trends for improvement opportunities
Travel Requirements

25% to 50% domestic travel, with potential for international travel.

Benefits

Honeywell offers a comprehensive benefits package including medical, dental, vision, life insurance, disability coverage, 401(k) matching, FSA, HSA, EAP, educational assistance, parental leave, paid time off, and holidays. For details, visit here.

Compensation

The annual salary range in specified states is $100,300 - $125,400, based on various factors including experience and market considerations.

U.S. Person Requirements

Candidate must be a U.S. citizen, permanent resident, or have protected status under U.S. export laws.

Minimum Qualifications
  • 3+ years in an analytical or business/quality systems environment
  • Experience with user stories and tools like Jira, Excel
  • Familiarity with Agile processes and sprint planning
  • Strong analytical, presentation, and communication skills
  • Ability to lead projects and manage multiple tasks
  • Willingness to travel 25%-50%, including international travel if necessary
Preferred Qualifications
  • 3+ years of Salesforce experience
  • Familiarity with MS Office suite
  • Experience with DBMS like Oracle or MS SQL Server
  • Experience with SaaS, document management, or quality management software
  • Experience with implementing QMS and conducting customer workshops
About Honeywell

Honeywell is a global leader in technology addressing energy, safety, security, and productivity challenges, committed to sustainability and safety in industrial markets.

Business Unit

Sparta Systems, recently acquired by Honeywell, specializes in cloud and on-premise quality management software, serving industries like life sciences and manufacturing.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Sr Customer Support Management Professional - Delivery consultant (REMOTE)

Honeywell

Atlanta

Remote

USD 100,000 - 126,000

30+ days ago

Specialty Operations Finance Voluntary Reinsurance Administration Consultant - Remote

Davita Inc.

Illinois

Remote

USD 57,000 - 101,000

2 days ago
Be an early applicant

Sr Customer Support Management Professional - Delivery consultant (REMOTE)

Lensa

Houston

Remote

USD 100,000 - 126,000

15 days ago

Sr Customer Support Management Professional - Delivery consultant (REMOTE)

Honeywell

Charlotte

Remote

USD 100,000 - 126,000

16 days ago

Sr Customer Support Management Professional - Delivery consultant (REMOTE)

Honeywell INC.

Hamilton

Remote

USD 100,000 - 126,000

21 days ago

Sr Customer Support Management Professional - Delivery consultant (REMOTE)

Honeywell

Houston

Remote

USD 100,000 - 126,000

30+ days ago

Specialty Operations Finance Voluntary Reinsurance Administration Consultant - Remote

Allstate Insurance Company

Remote

USD 57,000 - 101,000

10 days ago

Employee Benefits Consultant - American Heritage

StanCorp Financial Group, Inc

Omaha

Remote

USD 125,000 - 200,000

3 days ago
Be an early applicant

Employee Benefits Consultant - American Heritage

StanCorp Financial Group, Inc

Dallas

Remote

USD 125,000 - 200,000

6 days ago
Be an early applicant