Sr. Customer Success Manager, Amazon Publisher Cloud

Amazon; New York (NY); On-site; USD 114,000 - 190,000; Full time

Job summary

A leading company in the digital advertising space, Amazon seeks a Sr. Customer Success Manager for their Publisher Cloud team. This role involves managing strategic relationships with publishers, launching new products, and providing data-driven insights, making it a pivotal position in Amazon's rapidly growing advertising business.

Qualifications

• 6+ years in digital advertising and client-facing roles.
• Experience in leading partnerships with web or streaming TV publishers.
• Strong analytical skills with a focus on data-driven insights.

Responsibilities

• Manage product activation and overall customer experience.
• Employ a consultative approach to build relationships with publishers.
• Analyze publisher signals and performance data.

Skills

Customer obsession

Analytical skills

Project management

Communication

Problem-solving

Education

Bachelor’s Degree in Business or related fields

Job description

Sr. Customer Success Manager, Amazon Publisher Cloud

Job ID: 2994358 | Amazon.com Services LLC

Amazon Publisher Cloud is a game-changing new service that operates at the intersection of advertising, signal collaboration, and cloud services. Built on AWS Clean Rooms, APC is the first and only service enabling advertisers to activate more efficient campaigns, powered by exclusive signal collaboration between leading publishers and Amazon Ads. In this role you will be a key contributor within an entrepreneurial team tackling some of the most exciting and complex opportunities in digital advertising.

In this organization you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon.com, one of the world's leading companies. We are seeking a Strategic Account Manager to join the Amazon Publisher Cloud team to help build industry-leading solutions for publishers. In this role, you will have the opportunity to join Amazon’s quickly growing advertising business, own strategic relationships with large publishers, and drive strategy and adoption of our industry-leading publisher solutions. In this role you will be a key leader within an entrepreneurial team tackling some of the most exciting and complex opportunities in digital advertising.


Key job responsibilities
*Manage product activation and overall customer experience for strategic web and streaming TV publishers.

*Employ a consultative, customer obsessed, and long-term approach to build productive relationships with publishers.

*Successfully launch new publisher products and features, share publisher and overall marketplace feedback, and guide program strategy.

*Analyze publisher signals and performance data and provide data-driven insights to improve our advertising programs.

*Train publishers on program tools and provide strategic guidance to publishers on Amazon Ads solutions.

*Define processes and workflows that help deliver amazing customer experiences.

*Develop solutions to address key operational challenges, customer pain points, and sources of friction.

*Translate publisher feedback into product requirements and collect market intelligence to help guide the overall direction of the program.

About the team
Amazon Publisher Services helps digital publishers around the world build and grow thriving businesses. We provide services and advanced technologies to web, mobile app and advanced TV publishers of all sizes, including many of comScore’s global top 100, to help them monetize their content with demand from multiple programmatic buyers. Our server-side header bidding solutions are fast and reliable across devices, handling billions of queries per day, delivering ads in milliseconds. The result is more profitable advertising for publishers and more relevant ads for customers.

BASIC QUALIFICATIONS

- 6+ years of digital advertising and client facing roles with a focus on data analysis experience
- Experience with annual brand and media planning
- At least 2 years of work experience leading partnerships with web or streaming TV publishers or advertisers.
- Bachelor’s Degree in Business or other related fields.

PREFERRED QUALIFICATIONS

- Experience managing large publishers and deep understanding of publisher challenges.
- Knowledge of data clean rooms, publisher ad tech, and the programmatic advertising space.
- Excellent quantitative and analytical skills, being comfortable with pulling reports, diving deep into the data and analyzing trends.
- Strong verbal and written communication skills, ability to effectively communicate across a broad range of technical and non-technical people.
- Experience diagnosing and resolving technical issues with Product Management and Engineering.
- Customer-driven product thinking and ability to identify and prioritize product requests.
- Team player with strong persuasion skills.
- Proactive attitude with excellent project management, organizational, and analytical skills.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,800/year in our lowest geographic market up to $189,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.