Sr. Customer Solutions Manager, NAMER Scale CSM

Amazon Web Services, Inc.; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Disability accommodations

Job summary

Amazon Web Services, Inc. seeks a Customer Solutions Manager for SMB customers in the US-West to drive cloud adoption and strategic migrations. You will partner with sales, solution architecture, and enterprise support to design modern cloud solutions that align with customer objectives.

You will lead cross-functional programs, manage change, and educate customers to unlock sustained business value, delivering end-to-end cloud journeys from IT to executive leadership.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Responsibilities

• Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
• Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and engagement
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
• Assist in developing long-term strategic relationships with key accounts
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

Skills

Customer engagement

Change management

Program management

Strategic thinking

Communication

Education

Bachelor's degree in science, technology, engineering, math, business or equivalent

Tools

PMP certification

SCRUM/Agile

SAFe certification

Job description

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers highly innovative and fast paced Small and Medium (SMB) business customers in US-West. We dive deep to understand our customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

Our team is seeking a Customer Solutions Manager (CSM) to help SMB customers realize sustained business value by accelerating their digital transformation journey. The successful candidate will help the customers design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfil their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices and design and execute an end-to-end frictionless cloud adoption experience. As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, and AWS partners.

You will earn trust across the customer's organization, identify strategic opportunities, uncover AI use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.

As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You will pay attention to detail but think big on behalf of our customers, build repeatable solutions that scale across customers. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth's most customer-centric experiences.

Key job responsibilities

• Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite
• Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
• Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
• Accelerate customer adoption through education and engagement
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations
• Assist in developing long-term strategic relationships with key accounts
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team

Basic Qualifications:

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred Qualifications:

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, p