Sr. Customer Solutions Manager

Amazon; Virginia (MN); On-site; USD 169,000 - 228,600; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Customer Solutions Manager (CSM) to enhance customer engagement and drive adoption of AWS cloud solutions in Virginia, Minnesota. The ideal candidate will have over 7 years of experience in leading technical programs and engaging with customers at all organizational levels.

With a focus on building strategic relationships and optimizing outcomes, CSMs will collaborate with various teams to facilitate customer success. Amazon offers a competitive salary along with comprehensive benefits including health insurance and paid time off.

Qualifications

• 7+ years leading large-scale technical or engineering programs.
• 4+ years in customer-facing roles engaging with executives.
• Experience with AWS services or other cloud offerings.

Responsibilities

• Demonstrate excellent customer engagement skills.
• Assist in developing long-term strategic relationships.
• Manage time efficiently and meet personal goals.

Skills

Customer engagement skills

Change management

Problem solving

Technical program leadership

Cloud services implementation

Education

Bachelor’s degree in Science, Technology, Engineering, Math, or related field

Job description

Overview

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally.

We are seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value, accelerate their migration to the AWS cloud, and build cloud‑native, modern solutions. The CSM works with sales, solution architecture, support, product, professional services and partners to optimize customer outcomes.

Key Responsibilities

• Demonstrate excellent customer engagement skills through all levels of an organization including C‑Suite.
• Maintain an in‑depth knowledge and understanding of existing and developing technologies as they relate to cloud computing, to unlock opportunities for customers.
• Possess a strong background in change management and incorporate organizational change best practices seamlessly into project delivery.
• Accelerate customer adoption through education and engagement.
• Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations.
• Assist in developing long‑term strategic relationships with key accounts.
• Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.

Qualifications

• 7+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 4+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor’s degree in Science, Technology, Engineering, Math, or a related field.
• Travel up to 30% of the time.
• 2+ years of professional work experience, or experience with AWS services or other cloud offerings.
• Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations.
• Experience implementing cloud services including migrations and modernization projects or similar.
• Experience driving collaborative projects from conception to delivery, or effectively dealing with customers during problem resolution and operating efficiently under pressure.

Benefits

The base salary range for this position is $169,000.00 – $228,600.00 USD annually (depending on location). Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.

EEO Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.